How to fix Xbox installations/updates stuck at 0.0%

Which Xbox are you using? Are you able to access internet on anything else besides downloading games? Try using ethernet cable for internet if you're on Wi-Fi.

None of that worked, maybe I just need a new Xbox.

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

If you are experiencing issues with Xbox installations or updates getting stuck at 0.0%, there are several steps you can take to resolve the issue:

1. Check your internet connection: Ensure that your Xbox is connected to the internet and that your internet connection is stable. You can try resetting your router or modem to see if that helps.

2. Restart your Xbox: Try restarting your Xbox console by holding down the power button for 10 seconds. Wait for the console to shut down completely, then turn it back on and try the installation/update again.

3. Clear the cache: Clearing the cache on your Xbox can help resolve issues with installations and updates. To do this, press and hold the power button on your Xbox until it turns off. Unplug the power cord from the back of the console and wait for 10 seconds. Plug the power cord back in and turn on your Xbox.

4. Cancel and restart the installation/update: If none of the above steps work, you can try canceling the installation/update and restarting it. To do this, go to My games & apps > Queue, select the installation/update that is stuck, and then select Cancel. Once the installation/update is canceled, try downloading it again.

5. Check for Xbox Live service outages: If you are still experiencing issues, check the Xbox Live status page to see if there are any service outages that could be affecting your Xbox.

I hope this helps.

it will only change the # for how many Kbps like once every minute, but the progress is stuck at 0.0%

Hi, Ellie! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your console.

If you don't mind, I'd like to ask you a few questions.

- To clarify, is your console enrolled in the Xbox Insider program?

- Is this also happening with disc games?

- Could you go to Settings > General > Network settings and tell me what you see under "current network status"? Your network's name is not necessary.

- Just for confirmation, have you already tried a soft factory reset, or checked for system updates?

- Have you tried installing a game or app while your external hard drive is unplugged from the console? sometimes external storage units can cause this kind of problem even if they are not selected as the default install location.

Thank you! I'll be looking forward to your reply.
Best regards.