How to fix the exoprimal Microsoft sore account differing issue?

Hello connor black.

Thank you for posting in Microsoft Community.



We understand that you are trying to fix the Exoprimal game account error message. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, you have already used the same credentials for both Xbox app and Microsoft Store however, the error message still persists the game. There could be issues with Microsoft Store or update needs to be install otherwise, there are two accounts signed into the Microsoft Store being read by the game. Where the game is detecting different account signed into Microsoft Store. We can try to continue troubleshooting the issue so you may be able to access the game and let us check if issue persist.

By the way, may we know if this is the only game you are having issues with the account?

You might have performed some of the steps here, please skip the steps except on step 4.

1. Restart device -
   
   • This will clear your computer’s memory/RAM.
     
2. Keep your Windows updated -
   
   • Install PC updates including Optional Update. Guide - Update Windows
     
     • Settings > Update & Security (Windows 10) or Windows Update (Windows 11) > Check for updates > download updates and install > restart device and wait for the update to be done.
       
   • If you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
     
3. Update Xbox app and Gaming Services from Microsoft Store
   
   • Launch Microsoft Store app on Windows by searching it on Windows search bar.
     
   • Select Library > Updates & downloads > check if an update is available for the Xbox app or Gaming Services app.
     
   • If an update is available, select Update.
     
4. Please do not skip. Make sure you are signed out from Microsoft Store and Xbox app. Before you proceed, use a browser to check if you can remember your credentials for the Microsoft account. Sign into your account through this link: Microsoft Account | Home.
   
5. Sign out of Microsoft Store and Xbox app and perform the steps below:
   
   • Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically.
     
   • 
     
     
     
6. Sign in back to your account on Microsoft Store and Xbox app. Then launch the game (Exoprimal) from the Xbox app library and see if issue persist. Please post a screenshot if there is an error message or code.
   

Kindly update us on how it went!

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Same issue. Mine crashes on Starfield, Exoprimal, and NFS Unbound.

Hello Michael, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I understand you’re having some trouble when trying to sign in with your account on Exoprimal.

I would like to ask, is this happening on Xbox or PC?
Additionally, is this the only game affected, or are more games affected by this issue?

Its not ms issue to fix

It's the community's opinion of you

Calling your fellow players sore losers shows the system works

Rep like in real life is decided by how you play well with others