How to fix not being able to install Epic Online Services?

Hi Vicente,

Thank you for posting in Microsoft Xbox Community. I understand that you have questions related to the installation of Epic Games Launcher. To make sure that I can provide accurate information, can you provide more details about your situation?

Are you trying to Install Epic Games Launcher and Epic Online Services and having errors during installation in both? If not, please provide more information.

Regards,

Alvaro

try the app trouble-shooter from Microsoft, it fixes the registery and you should be able to uninstall or at least re install epic launcher.

Fix problems that block programs from being installed or removed - Microsoft Support

I apologize, I just saw the response. I have already updated the controller as per the article that you linked, and I have attempted to install the Epic Games Launcher (which is what I use to play Fortnite). However, my Windows is now not recognizing my attempt to install either that computer or Epic Online Services. I was able to uninstall an unrelated application.

You're welcome and thank you for letting me know. Have you already tried to reset your console keeping your games and apps? If not yet, don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Hello, thank you for the reply

No I don’t have an external hard drive.