How to fix Halo MCC from crashing on my Xbox One X?

Dale Mixon1 · Dec 27, 2022

I’m having trouble with MCC crashing one my One X. Sometimes the game will crash in the main menu or it will always crash when I try to play Halo 2. I can play Combat Evolved fine but anything else in the game will crash it. I’ve tried every troubleshooting solution out there. I even did a complete factory restart and it still crashes. I have a few other games that’ll crash as well but I have other games that’ll run fine. I was playing Halo Infinite with my brother last night for 2 hours with no issues. Can someone please help me? Also, MCC is installed on the internal hard drive. Thanks.

:)

CarTzy

Hello Dale Mixon1,

I could not really imagine how important it is for you to be able to rectify this issue at the soonest time possible. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed.

Please visit the link below:

http://support.xbox.com/contact-us

Leonard_Y

Hi,

Thank you for posting in Xbox forum.

I totally understand the importance of fixing this crashing issue with some of your games specially with Halo MCC. We appreciate you for including the troubleshooting you performed in trying to fix this problem. Let's work on this together.

To better understand the situation, we would like to ask these questions, such as:

Just want to confirm, have you tried performing the troubleshooting methods on this link? Troubleshoot game issues on Xbox | Xbox Support. You might have performed some of the methods containing on that page, just feel free to skip it.
Do you have storage left on Internal storage? Or was it full?

We also recommend checking this Halo community support forum Halo: The Master Chief Collection (MCC) Update – December 2022 – Halo Support (halowaypoint.com) and see possible relevant information that could help us isolate the issue further.

Sincerely,

Leonardo_Y

Dale Mixon1

I’ve done every troubleshooting method there is, including multiple factory resets. I have plenty of space on my internal hard. It even crashed when I moved it to my external hard which also has plenty of space.

Rick Rorschach

MCC in 4k on Xbox One X!

Playing halo ce in 4k, hell yeah!

MAXIMUS SUPREMO

Thank you for your response XBF. I already checked to see that the gamertag and email that was on my Xbox console matched the one that was on my Xbox app. However, when you say that Halo MCC is available on Xbox One and Series X does that mean that even though it does not work on the app if I sign on another Xbox One or get my own Series X the game will appear? I hope this is the case as I can live with MCC being on console alone, but if it does not appear when I upgrade to Series X then I'm going to have a problem. Is there another library other than the app I can use to confirm the presence of Halo MCC among my owned games.

How to fix Halo MCC from crashing on my Xbox One X?