How to fix Halo Infinite “getting clearance”

kylelogan3 · Jan 1, 2024

I have an Xbox series s and the game was working until about 12 hours ago, it needs me to press a to play but when I do it is forever stuck on “getting clearance” and I’m not sure what to do. The game had been working fine for a while and I’ve already rebooted my console

:)

Rodrigo Oliver

Hi Kylelogan3, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to reset your console?

Please, follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Geri M.

Hi Mkni,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having issues launching Halo Infinite. We would like to suggest you would try this link below. To fix Halo Infinite crashing on startup, you can try these fixes:

If you have other clarifications about this matter, you can get back to us by replying to this post.

We are looking forward to your response.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hello Adam Burrito,

Thank you for providing the information and appreciate for your patience.

To confirm if the issue is with the game itself, we suggest downloading other games and see if you still get the same audio problem. If this is a game issue Halo Infinite can provide you more information and how to fix it.

I found workarounds that might help you resolve the problem.

Use an analog 3.5mm audio cable to connect your headphones directly to the PC while playing Halo.
Switch back to USB cable or Bluetooth for other applications.
If this does not fix, uninstall programs associated with your headphones.

I am sharing with you Halo Infinite's general article in troubleshooting audio issues. Kindly check and follow the steps.

We sincerely hope this will help you achieve your desired resolution.

Kind regards,

Moderator

Microsoft Community

amVici0us

For anybody else that suffers from microsoft and 343 ****, here is the solution:

Here’s how to fix the Halo Infinite Xbox Gaming Services bug:

Press “Windows Key” + “I” simultaneously on your keyboard
Select the ‘Apps’ section from the menu selection
Find Halo Infinite in the app list
Left-click on Halo Infinite to reveal ‘Advanced Options’
Find the ‘Reset’ button and left-click on it
Open the Xbox app and reinstall Halo Infinite

Don’t worry about actually re-installing / re-downloading the game, as it should be ready to launch in a few moments.

by The Anand Market December 9, 2021 in Technology

Sun Khou

Hello Jav_353,

Thank you for posting in Microsoft Community.

Based on the description you posted, it seems that you have an issue with Xbox wherein your newly downloaded game keeps on closing itself when you try to open it up.

Let’s work together in finding the best solution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• What is the full hardware specifications of your device?

• What version of Windows are you currently using? To check your Windows version > Just press your Windows key and type in: winver then just press enter.

• Are you getting any error messages when the game closes itself?

In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.

We look forward to your reply,

Sincerely

Khou Sun

Microsoft Community Moderator

How to fix Halo Infinite “getting clearance”