How to fix games not loading

Hi, YourLocalEmo15! Thank you for your reply and additional information.

Would you mind giving this a try?

- Press and hold your console's power button until it shuts down.
- Unplug your external storage unit, and leave it like that.
- Turn your console back on.
- Try launching a game.

Sometimes a corrupted/malfunctioning external storage unit can cause issues with launching or managing games, even if the game in question is not currently installed on it.

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If the previous doesn't work, would you mind performing a soft factory reset on your console? I'm not sure if that's what you were referring to when you said you reset your console.

By "Soft" I mean that none of your games will be uninstalled, but accounts and local save data will be removed from the console. This would help refresh your system as well as clear any temporary files that may be causing this. To do so:

- Go to Settings > System > Console info > Reset Xbox > Keep games and apps.
- Just keep in mind you will need an internet connection and your account details (for each account) to sign in again.

* Note: Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. If your console has been constantly connected to the internet and the Xbox Network, your saved data should be backed up on the cloud.

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Please let me know if you receive the same error code/message, I'll be looking forward to your reply.
Best regards.

Hi, YourLocalEmo15! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues launching games.

If you don't mind, I'd like to ask you a few questions:

- May I ask which Xbox model you are using?

- Are there any external storage units plugged into your console?

- May I ask what troubleshooting methods you've tried so far?

Thank you! I'll be looking forward to your reply.
Best regards.

Hi thx for replying I’m using the Xbox one, I’ve got one storage unit plugged in, and I’ve tried restarting the app, deleting and redownloading it, resetting the console, using a different account, I think I’ve tried others too but can’t remember what they are

We may need to reinstall the Gaming Services. Here are the detailed steps from Xbox support:

"1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

2. In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

3. In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

5. Restart your device."

I saw that my microsoft store was under a different email however after i changed that,

when i try to install or launch a game it shows up with gaming services needs to be installed even if i installed it already