How to fix games crashing on Xbox X/S

Chalicekiller54 · Apr 20, 2023

I try loading ow2 or RL and it just crashes and sends me back to the home menu like nothing happens. I've looked online to see if I was the only one but more problems that are related and tried what others ha e said and it still won't work.

:)

Chalicekiller54

I've tried the hard reset already and that didn't work and I tried the first option you said and that didn't work and now I'm out of options

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. "

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

Francia J.

Sorry for that, were you able to reset the console removing everything? This will uninstall all of your games and apps but you can reinstall them later on.

Gjenson

i remember being curious if it was the xbox or my account so i did a test with my monitor and tv somewhat at the same time

xbox one S logged into my main account

Crashed

Xbox one X logged into a different account

Fine

Xbox one S logged into different account

Fine

Xbox one X Logged into my main account

Crashed

Forgot to say the crash when pressing A is in the starting menu so I can't even do anything past that

if i have to use another account then that's ridiculous, it doesn't fix the issue it just makes it look like a convenient "fix" for ubisoft to avoid definitively fixing the game. my wild guess is their ubisoft connect app thing on their side is having a sync issue and why the game crashes?

I dunno but the troubleshoot doesn't work. Ive tried uno on the xbox one s, xbox one x and now the series x and after 2+ years i dont think those steps will help

Er well wont work I reinstalled uno again earlier on the series x to be sure and nothings changed

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry that you are going through this negative experience.

Microsoft, along with 2K, is working to resolve this issue on Xbox, which is apparently only happening in the next-gen version of the Xbox Series S/X game. The crash issue on the Microsoft website is directly linked with the shutdown issue as well.

https://twitter.com/XboxSupport/status/14378287...

https://www.dualshockers.com/nba-2k22-crashing-...

https://support.xbox.com/en-US/xbox-live-status

*Thank you in advance for contacting us, it is always a pleasure to help the community.

How to fix games crashing on Xbox X/S