How to fix error code 0x8007003B

Hi, David! It's my pleasure to assist you with this today.

May i know first if you are having this issue on the Xbox console or PC? This is for me to provide the correct steps or solution.

I'm looking forward to your response so we can sort this out.

Thank you!

Please follow these steps and see if it will help fix the issue.

Make sure that Passwordless Account and Two-step verification are not enabled here.

https://account.live.com/proofs/manage/additional

Update your password here.

https://account.live.com/password/Change

Sign in here using the new password.

https://www.xbox.com/en-US/

Press Windows Key + R to open Run

Type "control.exe keymgr.dll" and hit Enter. This should open Credential Manager

Click "Windows Credentials"

Scroll down to "Generic Credentials" and look for every single one that starts with "Xbl". This includes XblGrts, Xbl| and Xbl_Ticket.

Then remove them all one by one. .

Then, check Your PC’s Date and Time Settings:

Ensure your PC’s date and time are accurate for proper connection establishment.

Press the Start button, then select Settings.

Go to Time & Language > Date & Time.

Ensure the Set time automatically toggle is turned on.

Open the Microsoft Store by pressing Windows Key + S, typing Microsoft Store, and selecting App Settings.

Click on Repair and then Reset the app.

Repeat the same process for the Xbox App.

Restart Your Device:

After repairing and resetting both apps, restart your device.

Sign back into both the Xbox App and the Microsoft Store using the same email.

Check if this resolves the issue.

Let me know if that works. Thank you!

I'm having this issue on PC

Thank you for trying to help me but they just locked my account again :/

Hi there! This is Virginia O.

I understand that you are experiencing issues logging into your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please update your Microsoft account security settings because your account was marked inactive, some security details or passwords are already out‑of‑date in Microsoft’s system. To do this, please go to https://account.microsoft.com>; Security> Advanced Security options.

From there, please update your security information by adding a working email address and a phone number too.

After that one, proceed with changing your account password at https://account.microsoft.com>; Security> Change my password.

Once done, kindly perform a full power cycle on your device by turning it off and then unplug all the cables connected to it. Leave it for 2 minutes then plug all cables back in. Turn it on afterwards.

Please test it out and sign in to your account.

Thank you for your cooperation.