How to fix error "0x887a002b"

Owen Vezo · Mar 10, 2025 at 8:13 AM

A week ago, randomly, my game (Microsoft Flight Simulator) started crashing, but not a CTD; instead, it gave me a popup saying "Error 0x887a002b," and then it told me that it might be because I'm using DirectX 12, which is still in beta for MCFS, but I was never using DirectX 11, so I'm not sure if that's it. I've looked at a bunch of forums and rolled back my drivers a bit and got a little further into the loading process, even until the point where I didn't get the popup anymore, but my game would just freeze. I would check the task manager aside from the game and saw that it used around 70-80 percent of my CPU, and then it would go unresponsive for about a second before having the CPU usage go down to as low as 15-20 percent, still being crashed. Any ways that I could maybe fix this issue while still being able to update my GPU drivers?

:)

SmartLace1968

Hi there! This is Virginia O.

I understand that you are experiencing crashing issues with your game MSFS

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please update GPU drivers. Make sure that your GPU drivers are up to date. Visit the official website of your GPU manufacturer (NVIDIA, AMD, or Intel) to download and install the latest drivers.

And then lower graphics settings. To do this reduce the graphics settings in MSFS, such as texture quality, anti-aliasing, and shadows. This can help reduce the load on your GPU and CPU.

Next is to turn off overlays from applications like Steam, Discord, or GeForce Experience, as they can sometimes interfere with the game.

Then check for Windows updates. Your operating system should be fully updated. Go to Settings > Update & Security > Windows Update and install any pending updates.

Kindly adjust power settings. Set your PC's power plan to "High Performance" to ensure maximum performance for your hardware.

It is important to monitor temperatures because overheating can cause crashes.

If the issue persists after performing the troubleshooting steps, please uninstall and then reinstall the game in order for the corrupted files will be deleted.

Thank you for your cooperation.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Tuấn, are you playing on Pc, what would be your operating system, Win 10 or 11?

Have you checked if you have the latest version of Windows installed, at 22H2?

See which version of Windows 10/11 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

dempup

Hi Alex.

Thank you for reaching out to the forum. Sorry to hear that you are having issues. You have to reach out to
support.xbox.com to get the payment issues resolved.

CarTzy

Good to know that it is working now and thank you for sharing the method you perform to fix issue. This will be helpful with the rest of the community member who may encounter this type of issue.

Please do not hesitate to ask the community anytime just in case you have any questions in the future.

CarTzy

Hello Tiberosity,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble buying Minecraft again after refunding it. This error usually happens when there is a problem with the payment method or the billing information. You can try the following steps to fix it:

- Make sure your card has enough funds to cover the purchase.

- Check if your card has any restrictions or limits that prevent online transactions.

- Update your billing address and other information on your Microsoft account.

- Clear the cache and cookies of your browser or use a different one.

- Restart your device and try again.

If none of these steps work, you may need to contact your bank or card issuer to resolve the issue. Alternatively, you can try using a different payment method, such as PayPal or a gift card.

Please see: Get help with purchase errors | Xbox Support

I hope this helps you enjoy Minecraft on your Xbox.

Have a great day!

How to fix error "0x887a002b"