How to fix Cloud Gaming

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I have tried to check on the support site and there seems to be no issue with cloud gaming as of the moment and only with the game Watch Dogs 2.

Also, I have checked that this is not related to cloud gaming services. It seems like the issue is with the game itself. Kindly perform an extended power cycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hello Stevie M, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you're experiencing issues when trying to play cloud gaming on your Xbox. Here are some suggestions that might help you fix the problem:

Check connectivity: Make sure you have a stable and fast Internet connection. Cloud gaming requires a strong connection to work properly. You can run an internet speed test on your Xbox Series X to make sure your connection meets the minimum requirements.

Update your console: Make sure your Xbox Series X is updated with the latest version of the operating system. Updates typically include performance improvements and bug fixes that can impact the cloud gaming experience. Go to Console Settings and look for the system update option.

Check controller compatibility: Not all controllers are compatible with cloud gaming. Make sure you are using an official Xbox controller compatible with your Xbox Series X. If you are using a third-party controller, it may not work properly with cloud gaming.

Restart your console: Try restarting your Xbox Series X. Sometimes this can fix temporary issues and restore connectivity to the cloud service. Turn off the console, unplug it from the power source for a few seconds, and then turn it back on.

Try another cloud game: If the issue persists with a particular game, try playing another cloud game to see if you also experience the same issue. This can help you determine if the issue is related to a specific game or the cloud gaming feature in general.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards.

Hi DJ, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you playing on a Samsung TV?

Please, restore your TV settings.

Go to Settings > Support > Service > Self Diagnosis > Restore Smart Hub > Settings > Enter the default PIN (0000)

To complete the reset, select OK. Your TV will restart automatically.

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The problem with the Microsoft Solitaire Collection - incorrectly displays the statistics of the games and the number of stars in the star club. Actually 1967 stars and in the achievements on Xbox cloud 1050 and 13% progress. Ie, the real statistics are
not displayed and the achievements are not fixed. How to fix this? How to make fresh achievements go to the cloud? The system was reinstalled, but I did not immediately notice it. Help is needed