How to fix chat mixer when your controller is already updated

Hi Sencha,

Thank you for posting in Microsoft Xbox Community. I understand that you want to know how to adjust your chat mixer. To do this, press the Xbox button on the controller to open the menu. Select the Audio icon to modify the settings. On the next page, you can find three options: Headset volume, Headset chat mixer, and Mic monitoring. Make sure to set the Headset chat mixer to 40-60%.

Regards,

Alvaro

I just updated my controller and it now plays game audio through the chat headset that came with my One but I can't chat with it anymore. Any ideas on how I can fix this?

my controller is updated and the game audio won't work sometimes it will it just won't show the chat mixer option HELP

Hello Kelly,

You can try to update controller with headset plugged in. Also adjust chat mixer some see if can fix it that way.

Hope this helps.

Thanks,

Brad

Hi
,

The chat mixer that you are looking at in the volume settings is not quite what Brad was referring to. If your Plantronics headset plugs via 3.5 mm audio, then your volume settings are controller easily from an audio option located beneath the settings option
when the Xbox guide is opened.

Press the Xbox button and when the guide pulls up, scroll to the right to the last tab and select Audio underneath Settings. Then the middle slider is listed as "Headset chat mixer" which controls the game and chat audio percentage. Make sure the slider
is centered for an even distribution.

If your headset has a headset adapter designed for the Xbox One controller, then that same mixer would be located on the adapter.

Hey!

Good news everyone, thanks for helping, I fixed the problem. I had to update the firmware of the controller because I hadn't updated its last firmware and something glitched I guess.

Thanks,

UPDATE.

I figured it out.

Hard reset the xbox with the headset plugged in. The new controller has the chat mixer turned all the way to chat and not to game . Put the mixer back to the middle and it works. Without the hard restart, the option to adjust the chat mixer is gone.