How to fix account locked

my xbox live account is locked i need to contact xbox how can i fix this problem

My Daughter is locked out of her xbox one live account no idea why it happend anybody any ideas how to fix this ...thanks

You.don't seem to know how region locks work

Yes your "friend" with a Germany accounts can download them.because his account region matches his "actual region"

But you can't because your account region doesn't match your actual region

Us account Germany physical location us game = failure or corrupt download

German account German location German game = bliss

If the game is available in germany yes you can download it but only German region locked content will downloaded in germany not Us or uk content as you dont have the rights to them

Only people in the US can downloaded us region locked contrnt

That's how region locked content works

If you are using s vpn we cannot tell you what's wrong or how to fix it

It's an violation of the terms of use to use one

Hello,

I just downloaded this preview game and it doesn't work. It says multiplayer features are locked on this account. How do I fix this?

well I fixed it myself. I held in the xbox button for 10 seconds and it turned off. Then I turned it back on and it worked.

Ok I figured out how to fix it. What I did is logged into my account via hotmail.com or msn.com or xboxlive.com, and reset my password. Said my account was locked and had to send a code to my cellphone and then i had to change my password.