How to fix a game that shows black screens when loading??

Hello Z4822,

Thank you for posting in Microsoft Community.

This issue usually happens when an update is not yet installed or

We understand that you're experiencing issues with Resident Evil Village on your Xbox One. Here are some troubleshooting steps you can try to fix the black screen issue:



1. Restart your Xbox One console and try launching the game again.

2. Check for any available updates for the game and install them.

3. Power cycle your console:

• Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  
• Unplug the console's power cable. Wait 10 seconds.
  Important Be sure to wait at least 10 seconds. This step resets the power supply.
  
• Plug the console power cable back in.
  
• Press the Xbox button on your console to turn it on.
  

4. Test other games to see if the issue happens.

If issue still persists with this specific game, you may need to consider uninstalling and reinstalling the game.

Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

I have the exact same problem. All off my other games work, but COD just shows the first two load-up screens, then the screen goes black... NOTHING. I'm sure there are others who are having the same problems. Any advice on how to fix this?

No errors were found when troubleshooting and the error message is gone but upon launching it will start the game but freeze as soon as the menus loads, and other times upon launch it will show as a black screen with my cursor showing as the blue loading circle then the crash menu pops up saying the basic "Close app" and "Wait for response". I will try uninstalling and reinstalling the game and possibly that will fix it.

When you start up dark souls does go a black screen and not even show the loading bonfire?