How to find roblox receipt

Hello Dalton Starkey,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to get the copy of your purchase. Just a reminder, we are not able to double check your account here and possibly get a copy on your receipt since there was not a purchase made. Technically, Microsoft doesn't have any view on it as well since there is no transaction made on our end either.

If the receipt for your Roblox purchase is not showing up in your order history, you can try the following steps to obtain it:



1. Check your email: Roblox usually sends a confirmation email for purchases made on their platform. Search your email inbox for any emails from Roblox related to your purchase.



2. Contact Roblox support: If you are unable to find the receipt in your email, you can contact Roblox support and provide them with the necessary information such as your account details, date of purchase, and payment method. They should be able to provide you with a copy of the receipt.



3. Check your payment method: If you used a credit card or PayPal to make the purchase, you can check your account statement for the transaction details. The statement should include the date of purchase, payment method, and the amount paid.



I hope this helps!


Microsoft Community Moderator

Hello Dalton Starkey,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

i could not find any email for the roblox game but we did verify a email with the game but they still want the purchase receipt which was a free download

That free download would constitute a purchase receipt. That should be good enough for them, as Roblox is a free game, but they have in game purchases for coins. If you can find purchases for coins, that should also cover you with what you need with Roblox
support.

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.