How to file complaint?

Wow that's a horrible thing to say. I don't miss playing online shooters cause every now and then you run across an internet d o u c h e.

Hey there Dold,

Sorry to hear you had a bad experience with customer support. In this case being that you have received a communication from the agent I would suggest responding to the email and requesting a call or simply request a callback from
Xbox Customer Support and refer to the email that was received, Provide the previous case information and you should be able to get help with this.

I hope this helps.

Hello Mom Rentals,

Thank you for reaching Microsoft Community.

I'm sorry to hear that you're experiencing issues with your Xbox Series X controllers. We highly recommend reaching out to our live support team again. This issue would be dealt better by our live support team so that they can properly check and provide options available for your controller.

Kindly follow the steps below to contact our live support team:

• Please use this link: Contact us | Xbox Support
  
• Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
  
• If not, please select the country/region it is showing and select the correct one among the lists.
  
• Make sure to use to check the available contact times of the support.
  
• Select the "Contact Us" button.
  
• Select the drop-down menu options that will match your concern.
  
• The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
  
• On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
  
• If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
  
• Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
  

Kind regards,

Lavenia

What people say anonymously in the comfort of their living rooms never ceases to amaze me. Half the guys on the game could and would probably twist his pin head off his shoulders if he said it in person but behind the screen they are super man...or super
mouth at least <sigh>

You could send him a friend request so his profile will show up at the top of your friends list. Then you can try to report him, and then you can cancel the friend request.