How to Delete Cloud Saves for Specific Games on an XBOX

Discus and support How to Delete Cloud Saves for Specific Games on an XBOX in XBoX Games and Apps to solve the problem; Hi All, I have an issue where Fortnite is giving me a "Cloud Download Failure" error message when it syncs my settings during startup on my XBOX One... Discussion in 'XBoX Games and Apps' started by DRogers_wxm, Nov 6, 2021.

  1. DRogers_wxm
    DRogers_wxm Guest

    How to Delete Cloud Saves for Specific Games on an XBOX


    Hi All,

    I have an issue where Fortnite is giving me a "Cloud Download Failure" error message when it syncs my settings during startup on my XBOX One (or One S I have tried on both) the game continues but settings are not saved and need resetting for each session.

    In the past I would have deleted my saved game data from everywhere but the XBOX not only gives the option to delete the local copy and not the one on the XBOX Network.

    Epic Games say its an MS XBOX issue and I have spoken to XBOX support who do the basic tests but seem incapable of simply deleting the saved data for Fortnite associated with my account, as my MS/XBOX account has my gamepass setup as well as other games I do not want a new account...

    Anyone got any ideas? Anyone got a contact I can try?

    Dave

    :)
     
    DRogers_wxm, Nov 6, 2021
    #1
  2. DRogers_wxm Win User

    How to Delete Cloud Saves for Specific Games on an XBOX

    This is not in game progress this is game settings, its the part of the xbox game where space is reserved on the xbox and you used to be able to select delete everywhere, I can clear the local save but not the cloud one which IS stored on xbox network (old live network) its that part which is corrupt

    Dave
  3. SammyVS Win User

    How to Delete Cloud Saves for Specific Games on an XBOX

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    I believe the account settings for this game is done in the cloud side of Epic Games' servers.

    Maybe these steps will help you fix the error message that appears for you.

    Clean your console's MAC and restart your internet devices.

    Network Settings> Advanced Settings> MAC Address and Clear.

    If the problem persists reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

    Follow this path and select reset keeping games and app.

    In 5 to 10 minutes you will finish reconfiguring your console

    To reset the console>

    Settings> System> Console Info> Reset Console

    ***Do not reset your console without having your account email and password.***
  4. DRogers_wxm Win User

    How to Delete Cloud Saves for Specific Games on an XBOX

    Exactly, you used to be able to delete from everywhere but now it's just local, but when you call xbox support they are clueless... maybe at some point it will fix itself but for now nobody including Microsoft can do the very simple task of please delete any fortnite data stored against my xbox account

    Frustrating
  5. SammyVS Win User

    How to Delete Cloud Saves for Specific Games on an XBOX

    If on your console you deleted the ''reserved space'' and the profile data I don't know where you can delete anything else. Sorry.
  6. SammyVS Win User

    How to Delete Cloud Saves for Specific Games on an XBOX

    Games like EA's Plants vs Zombies, for example, to erase the data from this game it was necessary to contact EA, as the progress and etc were saved on their server. Maybe relinking your accounts might help.
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How to Delete Cloud Saves for Specific Games on an XBOX

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