How to contact Xbox Support?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello M44NDA, you can contact Xbox support via the link below.

However if the email account he used on his old Xbox belongs to someone else, support will not be able to help him as they cannot pass any third party account information.

As the account that your child used has games, it would be ideal to ask the person for the account, so that your child can log into the Xbox.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Can you please try to close the order then create a new one? Thanks!

Hi Sarah, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Subscription"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Manage my subscription" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

I hope this helps.

Yeah the order was created 3 days ago on the 3/02/23 still waiting

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

May I know when did you create your repair order?

Please be advised that you may receive the confirmation email or shipping label within 24 to 48 hours. Just make sure to check your email's spam or junk folder.