How to contact enforcement team

Mister Beep · Nov 1, 2018

Hey everyone,

We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The primary place for further information will be our Xbox Enforcement page
while signed-in. For clarification on how long an Enforcement action should last, feel free to reach out to our chat support team through our Contact Us page. They will not be able to assist with the action, however they can take a look in your account to
see how long it should last.

If you have any other Xbox Support questions, please feel free to post up a new thread.

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Xbox Forums Staff

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Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting.

chris197981

today i just found out that a Notice of enforcement from the enforcement team. dont know why as ive not played a online game or chatted to anyone for the last 2 months the only person been playing online is my wifes brother how was staying for the last 3
months.

yes the xbox support team as completely useless when it comes to this.

Cant contact them untill 24 hours after notice to find out your suspension or ask for a review.

they have no right in doing this but what can you do.

go to enforcement.xbox.com and press check my xbox.

it takes a min and then it goes back to front page and tells you.

XBF Leslie D

Hi

Thank you for letting us know that the answer has been provided. We'll be locking the thread. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread, please feel free to create a new thread asking for assistance.

M3tal Daz3

The only way to get in contact with the Enforcement team is through a case review if you are eligible.

Submitting a Case Review is easy, and can be accomplished in several steps:

Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an
orange hammer icon, or visit your
Enforcement History.
Find the enforcement action that you wish to have reviewed, and select
Apply for Review.
Read the Case Review Terms of Use and agree by clicking the checkbox and selecting
Agree.
If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding of the Code of Conduct and associated
policies. Upon successful completion of the questionnaire, select the green arrow icon.
Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game
activity, or any other facts that you believe are worth noting. When complete, select
Submit.

After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the
enforcement, taking into account any new details that you have provided.

choppyseize

You need to start your own thread for this. Keep in mind PS4 has similar rules and guidelines so switching consoles won't change the punishments.

TestingBans

So there's no other way to contact them just from the website or a email something?

How to contact enforcement team