How to change primary alias when that email account is no longer valid

Hi xxxjavinxxx,

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Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi xxxjavinxxx,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, the primary alias of your son's Xbox account is no longer usable. he is trying to change or add another alias but unfortunately, he was not able to make it. Let us check on this together and sort this out to assist your concern.

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

1. Sign in to Manage how you sign in to Microsoft. If you’re having issues signing in to your Microsoft account, see Microsoft account help for more info.
   
2. Select Add email or Add phone number.
   

3. Follow the instructions to add a new email address or phone number to your Microsoft account aliases.

Find out how to change or remove an email address or phone number from your Microsoft account.

You may try to follow this article on how to add/remove alias o account. How to add Alias, Remove and Set Primary Alias for Microsoft - Microsoft Community

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your updates.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

There is a process to change the primary email on a Microsoft account.

First add it as an alias do not make it primary. Make sure it works correctly to sign in. Promote that email to primary and again validate. Last remove the former primary address from the account.

You can search on how to change primary email on MS account and should find a step by step guide.

Yes you can change the original email address. This process is called changing the primary alias. The primary alias is the email address that is used to sign in to the account. The article explains how to complete this process.

Hi Jewels,

Thanks for reaching out to the forums. We understand you have question on how to change email. You can follow the guide for

changing primary alias. The guide will explain how to change the primary email. And also note precautions for certain emails.

Warning When removing an email alias that’s a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can no longer
be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft does not recycle email addresses, so it may not be reclaimed at a future time.

If the email follows the warning, it will be deleted along with anything attached to it.

Hope this helps.

Brad