How to change Microsoft account privacy settings while the email change is pending

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox privacy settings.

Based on your description, I just want to clarify that you have requested to change the security information on your account and now you're waiting 30 days for the security info change to be completed, is that correct?

If yes, I have also experienced that before and I'm afraid that you will need to wait for the security information change to be completed in order to manage your Xbox privacy settings.

It is not possible to manage the privacy settings to enable the multiplayer settings during the 30-day security lockdown.

You can only cancel the 30-day security lockdown if you have access to your old email/phone number security information. You may check this link for more information on how to cancel your security information change request:

https://support.microsoft.com/en-us...curity proofs to complete the cancel request.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

changing the email will not change, the access email is just a name and password, the restriction is in the profile, you must change the privacy settings, and remove your family account where your parents configure the settings for your account if there is.

To change the privacy settings your account must be an adult account, otherwise you will not have access.

see it in your privacy settings:

https://support.xbox.com/en-us/help/family-onli...

if your account is for a child, you need an adult account to link your account and manage your privacy settings

see how a family account works.

https://support.xbox.com/en-us/help/family-onli....

[quote user="TiedSilver596"]How do I change my account from an adult to a child?[/quote]

You are trying to change an adult account to a child account? While the age of the account is determined by the DOB on said account, we can change the privacy settings for this account to have child-like privileges.
To do this, just navigate to Settings>Privacy & online safety>and make the appropriate changes their.

Let us know how that goes, or if you have anymore questions.

How to change your Gamertag

Change your child’s Xbox privacy and online safety settings

Hiya!

Paul from the Xbox Forums Team here to assist, it sounds like the privacy settings need to be changed on the account. If the account is a child account I recommend checking out this article on

how to change your child's Xbox privacy and online settings. If it's an adult account here is an

article on changing your settings. I hope this helped answer your question. Please let us know how it goes!

Happy Gaming!

Paul Xbox Forums Team!