How to change mac address

Wired connection works normally?

Hi there,

if somebody else set up your modem/router then be sure to contact them if that is the case.

If it's standard from your ISP, try contacting them too to see if they can assist

If you haven't yet also be sure to try the steps mentioned on this support page:

https://support.xbox.com/xbox-one/networking/connection-solution

Let us know the results

what model of your router?

: How to change Mac address
I believe this page shows you what youre looking for https://support.xbox.com/en-GB/xbox-one/networking/network-settings

Hi Mr A! I hope you are well, delighted to be able to offer you my help!

I understand that you want to change the MAC, but explain to me a little more detail what problem you are having, so I can give you better help.

I wait for your response.

Best regards,
Daniel.