How to change install folder in a drive for game pass but folder doesn't exist

Resetting the app doesn't fix and there is no errors with the drive. I can't make a folder for xbox to find as its looking for a drive inside a drive.

Hello AfroBacon,



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Thank you for understanding.

Regards,



Microsoft Community Moderator

Hi AfroBacon,

Greetings!

Thank you for posting in Microsoft Community.

I understand that you are trying to change the install folder for Game Pass on your Windows computer, but the folder does not exist. I will be happy to assist you with this issue.



To change the install folder for Game Pass, you can follow these steps:



1. Open the Xbox app on your Windows computer.

2. Click on the three horizontal lines in the top-left corner of the app to open the menu.

3. Click on "Settings" in the menu.

4. Click on "Storage" in the left-hand menu.

5. Under "New apps will save to," select the drive where you want to install Game Pass games.

6. If the folder does not exist, you can create a new folder by clicking on "Add a drive" and selecting the drive where you want to create the folder.

7. Once you have selected the drive and folder, click on "Apply" to save the changes.



If you are still unable to change the install folder for Game Pass, you can try resetting the Xbox app. To do this, follow these steps:



1. Press the Windows key + I to open the Settings app.

2. Click on "Apps" in the Settings app.

3. Scroll down and click on "Xbox" in the list of apps.

4. Click on "Advanced options."

5. Scroll down and click on "Reset."

6. Click on "Reset" again to confirm.



Now, to move a game from one drive to another, please follow these steps:



1. Open the Xbox app on your Windows 10 PC.
2. Click on the three horizontal lines in the top-left corner of the app to open the menu.
3. Click on "Downloads" from the menu.
4. Find the game you want to move and click on it.
5. Click on "Move" and select the drive and folder where you want to move the game to.



If you are still unable to move the game and are receiving the error message "We didn't find N:\N:\Xbox. Make sure the folder exists and try again", it is possible that there is an issue with the drive itself. I would recommend running a disk check on the drive to ensure that it is functioning properly.



To run a disk check, please follow these steps:



1. Open File Explorer.
2. Right-click on the drive you want to check and select "Properties".
3. Click on the "Tools" tab.
4. Under "Error checking", click on "Check".
5. Follow the prompts to complete the disk check.



I hope this information helps. We look forward for your response.

Thank you,

Microsofot Community Moderator

Hi AfroBacon,

Thank you for the reply.

You may try this troubleshooting steps below and if the still the issue persist.

Go to PC Settings and select System.

1. Go to PC Settings and select System.
2. At the left side, please select Storage and scroll down on the options on the right side.
3. Look for Change where new content is saved. This will take you to a selection of drive and on the Change the New apps will save to - please select Drive E.
4. Launch Xbox app and go to settings.
5. Look for general and under Game Install Option, please select Drive E.
6. Then, no need to change folder, as this will default to E:\XboxGames. Should you wish to rename XboxGames, you may select Change Folder.

We recommend that you need to speak with our Xbox Live support. It's best to work with them as they have the necessary tools to further check your concern and provide you with a timely resolution.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support

2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.

3. If not, please select the country/region it is showing and select the correct one among the lists.

4. Make sure to use to check the available contact times of the support.

5. Select the "Contact Us" button

6. Select the drop-down menu options that will match your concern.

7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Thank you,

Microsoft Community Moderator

Usually Game Pass games should be installed on the WindowsApp folder on your drive. I'm not sure if it lets you install the games on other folders.

You can change the drive, but changing folders may give you some issues. And never copy/paste games to another folder or drive. You need to uninstall them and install on the other drive.