How to change email "alias" when I can't verify it

Discus and support How to change email "alias" when I can't verify it in XBoX on Consoles to solve the problem; I've used the same email for my account for years and the email I used when signing up doesn't even exist anymore. I've tried multiple times even with... Discussion in 'XBoX on Consoles' started by Justin2tru11, Feb 20, 2017.

  1. Justin2tru11
    Justin2tru11 Guest

    How to change email "alias" when I can't verify it


    I've used the same email for my account for years and the email I used when signing up doesn't even exist anymore. I've tried multiple times even with an Xbox support chat person, and it's been a while but I believe every time it says something like you
    have to wait a week then I'll receive an email allowing me to change it. Now after searching all over this website I can't find any option for this, it all goes back to saying I can change it with any other alias but I cannot add another alias cause it's
    been asking me to verify this old email from years ago. If anyone knows how to solve this please let me know, and just to add, i gaurentee someone will read this and give me the steps of how to do it his but to be clear I have tried that many times and due
    to not being able to verify the old one it just goes in circles.

    :)
     
    Justin2tru11, Feb 20, 2017
    #1
  2. Bull Skuzzy
    Bull Skuzzy Guest
    Problem with account alias change/removal

    I am trying to change my primary alias email but I have to first verify that email address but the problem is I no longer ave access to that email anymore. what can I do? in order to add another alias i have to first verify the old email but I cant.
     
    Bull Skuzzy, Feb 20, 2017
    #2
  3. TF7 Master
    TF7 Master Guest
    Cannot change the email address associated with my Xbox Live Account

    t should let you add an alias if your email was already verified, if not, it will ask you to verify the email address that's currently listed first.

    Once you add your alias, if its a 3rd party email (gmail, yahoo, etc) then click verify.

    When I add the alias email I want to, it says that the alias email is already in use. My alias email is gmail and is already a live account (I use it for my Windows Phone and for OneDrive). I'm stucked, once again How to change email "alias" when I can't verify it :(
     
    TF7 Master, Feb 20, 2017
    #3
  4. EyeAmTheDanger Win User

    Trying to change email address on my Xbox Live account

    Is the email address verified? If it is verified, sign in to account.live.com and click add or change alias. There you can add a new email, make it the primary alias and removed the hacked email address. If it is not verified, but you know the password,
    sign in to verifyme.microsoft.com and when it says your email hasn't been verified it will give you an option to change the email address you sign in with.
  5. TF7 Master Win User

    Cannot change the email address associated with my Xbox Live Account

    t should let you add an alias if your email was already verified, if not, it will ask you to verify the email address that's currently listed first.

    Once you add your alias, if its a 3rd party email (gmail, yahoo, etc) then click verify.

    When I add the alias email I want to, it says that the alias email is already in use. My alias email is gmail and is already a live account (I use it for my Windows Phone and for OneDrive). I'm stucked, once again :(
  6. Bull Skuzzy Win User

    Problem with account alias change/removal

    I am trying to change my primary alias email but I have to first verify that email address but the problem is I no longer ave access to that email anymore. what can I do? in order to add another alias i have to first verify the old email but I cant.
  7. XBF Leo G Win User

    Migration compte Xbox live, Gametag et Rewards

    Hello Romain,

    Thank you for keeping us updated. As XBF Amber M stated, the alias must be verified in order to receive emails through your Microsoft account. This can be completed by logging in to the
    Microsoft account website. The website should prompt you to verify your email address if necessary. If the website does not prompt you to verify your email address, we recommend removing
    the primary alias and adding it back. Once you access the website, we suggest going to the area where you

    change the primary alias
    . The article XBF Amber M and I provided contains steps on how to change the primary alias.

    Note: If you choose to remove an alias that uses a Microsoft domain such as @hotmail.com, @outlook.com, or @live.com, that alias will be completely deleted and will not be available to sign in to any Microsoft services.
  8. DrifterX22 Win User

    Can you separate your xbox account from your microsoft account?

    how to change your email.

    Always add an email address first then make it the primary before removing the first one.

    How to change the email address or phone number you use to sign in to your Microsoft account online

    Step 1: Add a new email address or phone number

    1. Sign in to your
      Microsoft account
      .
    2. Select Your info at the top of the page.
    3. Select Manage how you sign in to Microsoft.
    4. You may be prompted to re-enter your password or enter a code we send to the email address or phone number listed in your account as security information. This lets us know the request is coming from you.
    5. Select either Add email or Add phone number.

      Note If you see the message “For security reasons, you need to verify your primary alias before you can add another alias” at the bottom of the page, you will need to either
      Verify your current primary alias or select Rename. If you select
      Rename, please go to the “How to rename an unverified primary alias” section
    6. If you selected Add email, follow these steps. Otherwise, go to step 7 to add a phone number.
      1. If you want to create a new email address to use, select Create a new email address and add it as an alias, and then follow the instructions.
      2. If you have a non-Microsoft email address (such as an @gmail.com or
        @yahoo.com
        email address) that you want to use, select Add an existing email address as a Microsoft account alias, and then click
        Add alias.
        • When you add an existing email address, you'll be required to verify that you own that account. To the right of the alias you added, click
          Verify, and we'll send a message to that email address to get confirmation.
        • When you receive the verification email, click the link provided to verify that you own the account.
        • Note The email address that you enter can't already be in use as a Microsoft account alias.
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How to change email "alias" when I can't verify it

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