How to cancel xbox ultimate if I can't login/recover an account?

Hi,Ben.

In these type of cases you should go to your financial entity and dispute the charge to block it as well.

This is because access is mandatory to cancel a suscription from Xbox side

Useless to post here its not even an employee

You guys can fix it. You might not be able to but there are more important people than you. That can

First off no hug bullcrap. I've been doing this for over 24 hours and I can't recover my steps son's account and because of this form system and your 3 point system for verification I supposedly don't have enough information. I've submitted my limit on forms. I just want to cancel a subscription I have all my card info. Device ID, network ID etc

Ben Muir, I'm a user just like you and to request a refund or turn off recurring billing, you need account access.

Even if you contact support, they will try to send you a code for the security information that was registered on your child's account. Most likely you will not receive it, as you no longer have access. Which is impossible to prove the identity and ownership of the account.

I'm sorry, I would like to say that there is another easier alternative, but there isn't, you can try the options below:

1- wait 24 hours and fill the ACSR form and try to recover the account again (which depends on the correct information you fill)

2- contact the credit card finance company to block the card, so the new charges will not be carried out.