How to cancel Xbox Game Pass Subscription that is past due?

Hiya Walk,

Thank you for reaching out to us!

Sorry to hear there is an issue with a pass due balance.

Please check out he article entitled, "How to pay a past due balance
on an Xbox subscription" contains information on how to pay the past due balance. The article entitled, "How
to cancel your Xbox subscription" contains information on how to cancel the Xbox Game Pass subscription. Be sure to let us know the results!

Hope this helps.

Hello GrzegorzPerz,

Thank you for posting on the Xbox forums. Are you checking the inbox for the primary email address of the Microsoft account? Does the email appear in the spam or junk folder of the email's inbox? The article entitled, "How
to pay a past due balance on an Xbox subscription" contains information on how to pay the past due balance. The article entitled, "How
to cancel your Xbox subscription" contains information on how to cancel the Xbox Game Pass subscription. Be sure to let us know the results!

Hi Maximiliano,

Thanks for your post. I understand you are experiencing an issue with billing for your Xbox Game Pass for PC subscription. If you have a past due amount on your subscription, check out this article:

Xbox Subscription - Past Due Balance.

If you are seeking to cancel your subscription, you may also want to view this article:

Cancel a Subscription - Xbox.

I hope this helps.

Hi Jimmy,

Thanks for reaching out to us today! I'm sorry to hear about the current hassle paying your Xbox Live Subscription. It seems to be that your subscription may have a past due balance if it's not letting you cancel it or pay it with your Microsoft account
credit. When your Xbox subscription has an outstanding balance, you must pay the balance in full to continue using it. Check out our article

'How to pay a past due balance on an Xbox Subscription'

To cancel and stop renewal charges for any Xbox subscription, such as an Xbox Live Gold subscription, an Xbox Game Pass, you need to do so online. Check out our article
'How to cancel your Xbox Subscription'

Important

• You can’t cancel an Xbox subscription if it’s past due or suspended. You must pay the past-due balance before you can cancel or turn off auto renewal. For more info, see
  
  Update payment info to continue your Xbox subscription or
  How to pay a past due balance on an Xbox subscription

Hi there,

You will need to rectify the
pass due balance first. Once that has been paid, you can cancel the subscription.

More details can be found at: https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription