How to cancel past due game pass ultimate subscription?

hello, thanks for the reply. i tried doing that but it still shows me that i have to pay for the subscription. i had a past due subscription to the normal game pass which i did not cancel, and i purchased the ultimate edition over it. When i purchased it, it showed me an error message but charged me for the GP Ultimate subscription. i then, cancelled my normal game pass subscription so that it did not show me the past due message. but for some reason it still shows me that i have to make the payment for the ultimate edition.

Hiya Walk,

Thank you for reaching out to us!

Sorry to hear there is an issue with a pass due balance.

Please check out he article entitled, "How to pay a past due balance
on an Xbox subscription" contains information on how to pay the past due balance. The article entitled, "How
to cancel your Xbox subscription" contains information on how to cancel the Xbox Game Pass subscription. Be sure to let us know the results!

Hope this helps.

Hello YourDad7,

Thanks for posting on the Xbox forums. We understand that you are attempting to cancel Xbox Game Pass Ultimate, but you are unable to due to a past due subscription. We have a support article that

provides information on past-due subscriptions. Be sure to let us know the results
YourDad7!

here is a link to all the info on past due balances and how to pay them.

https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate

Pay it off seeing as you are 21 dayd in

And then try and get it refunded

Otherwise you cannot login into yiur account till its paid