How to Cancel automatic payment for xbox live membership renewal.

J0kerZero · Apr 22, 2014

I been trying for a whole day to cancel my automatic renewal of xbox live membership with no luck. Every year the location is changed and every year after I put the option of NO auto renewal it just gets on again. I'm trying to cancel that since I wont
be playing for a month or so and even following the FAQ it just takes me to my subscription and I can't see there the "Cancel automatic payment" option like I'm suppose to see. All I see there is how to renew my membership again no how to Cancel the automatic
payment.

:)

xboxfelix · Apr 22, 2014

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

xboxfelix · Apr 22, 2014

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

TECHNOx420 · Apr 23, 2014

You click on my account at the top of the page after you sign in, then click on subscriptions and you can manage auto renewal there. or you can call phone support and they can turn it off for you =)

CoatedChip34028 · Nov 1, 2018

I would like to cancel my auto renewal of our xbox live gold account. I´ve read all about how to do it but since I live in Sweden the site is in swedish. Under "my account" ; "subscriptions" ; "xbox live gold membership" it just says that the link is not
supported in my language!!! How do I do? Can I call someone / change language of the site or what?

PR1NCE DARKNESS

Hello There edunaru,

This Sounds Like This May Be The automatic renewal Function, If automatic renewal is turned on for your membership, the membership will be renewed and will be billed to the “payment method” (credit card or PayPal account) that is saved in your Xbox LIVE
account., You Can Learn More About The Automatic Renewal Function Here, support.xbox.com/.../renew-xbox-live-gold-account
& This Link Will Show You How To Stop It In Full Detail With A Step By Step Guide,

support.xbox.com/.../cancel-xbox-live-gold-subscription Please Keep Me Updated Dear Chap,

Manage Xbox LIVE automatic renewal

From your PC

To turn automatic renewal off: Click Sign In at the top of this page, or click My Account if you’re already signed in. The automatic renewal setting will be displayed near the top-centre of the screen. Click Change next to Automatic
Renewal.

On your console

When you’re approaching the end of your current Xbox LIVE Gold Membership, you’ll get a renewal message on your TV screen.

Month-to-month membership: You’re notified 15 days in advance.
3-month or 12-month membership: You’re notified 30 days in advance.

If automatic renewal is turned on for your membership, the membership will be renewed and will be billed to the “payment method” (credit card or PayPal account) that is saved in your Xbox LIVE account. Your access to Xbox LIVE Gold benefits will not be interrupted.

Please Man Up

How to Turn off auto-renewal

The recommended option for cancelling your Xbox LIVE Gold Membership is to turn off automatic renewal. With automatic renewal “off”, your membership will expire at the end of its term. To do this:

Go to My Account.

Click Sign In (upper-right corner) and type your Windows Live ID information (if you’re not already signed in).

Next to Automatic Renewal, click Change.

Change your automatic renewal setting to OFF.

Important: Important: If you turn off auto-renewal, your Xbox LIVE Gold Membership will expire at the end of your paid membership time. Until then, you can continue to enjoy all the benefits of Xbox LIVE membership.

Note: If you would like to immediately cancel/disable your Xbox LIVE Gold Membership, please contact Xbox Support using the Assistance information at the bottom of this page. From the contact us page, use the Call Support option. You cannot cancel your account
through chat or email.

Immediately disabling your account will forfeit the remaining time on your membership.

Hope this helpped

HassanB

Hello,

You cannot remove a payment method that is tied to your gold membership. If you wish to remove your payment method from your account you will need to either a.) wait for your gold membership to end by turning off automatic renewal, or b.) cancel your Xbox LIVE
membership by contacting phone support and then you will be able to remove your payment method.

PR1NCE DARKNESS

Hello there Chips237 Overview

The Xbox LIVE Gold trial membership provides temporary access to the features of Xbox LIVE, including online multiplayer gaming.

When you set up an Xbox One or Xbox 360 console, you follow an account creation sign-up process so that you can access Xbox Live Free membership features, assuming that you have a broadband Internet connection. At the end of the account creation process,
you can upgrade to a Gold membership. If you don’t upgrade, you can receive a free Gold trial.

The Gold trial is associated with a single gamertag and can’t be added to an existing membership. A total of three trial accounts are available per console, and this limitation cannot be reset. After a user has created three trial accounts, the user no longer
receives a message that provides the opportunity to create a Gold trial account.

To use the Gold trial, you must add a payment instrument to your account.

At the end of the trial period, the Gold trial membership automatically renews to a paying membership that renews monthly by default. The membership will renew to the payment instrument that was added.

For information about membership renewal, see Learn how to manage auto-renewal for your Xbox Live Gold membership or Xbox Music Pass".
To learn how to turn off automatic renewal, see "Cancel your Xbox Live Gold (paid) membership".

jlincoln1971

I read the following help information but do not see the "Cancel automatic payment" anywhere. Why not?

Cancel your Xbox Live Gold (paid) membership

Cancel automatic payment

To cancel your membership at the end of the current term, turn off auto renewal by following these steps. With automatic renewal turned off, your membership will expire at the end of its term.

Sign in to the Xbox Live website by using your Microsoft account.

Note Make sure that you sign in using the Microsoft account associated with the Xbox Live account that you want to manage. If you don’t know the Microsoft account email or password, see Find your Microsoft account.

Once you’ve signed in, click My Account.

Click Subscriptions.

If you’re not on a trusted device, you’ll be prompted to choose an existing proof, either your email or a phone number, so we can send you a security code. The code is sent to either your email address or mobile phone.

After you receive the security code, click Next.

Enter the code that you received, and then click Submit.

Locate the subscription for which you want to change your auto renewing payment status.

Click Cancel automatic payment.

Click Continue.

Thank you

How to Cancel automatic payment for xbox live membership renewal.