How to avoid being given the run-around by customer support

I called Netflix to get help with Netflix on my Xbox One S (link), and eventually I spoke with a supervisor. I was told by the supervisor that despite the fact that the Store app on Xbox One, Windows phones, and Windows PCs says that Netflix is the publisher
of the Netflix app on Windows platform devices, the app developer is ACTUALLY Microsoft. The reason that it says that Netflix is, is because Netflix OWNS the code, even though Microsoft wrote it. (I add that Netflix might have even paid Microsoft to write
it.) So if there is a bug or defect in the code of the Netflix app on Windows platform devices (Xbox One, Windows PCs, and Windows phones), MICROSOFT would be to blame. As for non-Windows platform devices, it is a bit of a different story, and I will get into
that later in this post. (UPDATE: a second Netflix customer support supervisor told me that Netflix and Microsoft actually developed the app together.) So there seems to be some confusion about who developed the app: Netflix, or Microsoft, but my limited understanding
of it is that Netflix and Microsoft worked together to create it.

The point is that I need to contact Xbox customer support again. If they tell me to call Netflix again, then I can initiate a 3-way call, between me, Xbox customer support, and Netflix customer support. That way, we will arrive at an ANSWER to this problem,
instead of me being given the run-around.

Believe it or not, it was the Netflix customer support SUPERVISOR who said that a three-way call would be an option.

Now, I said above that at first I was told that Microsoft writes the code for the Netflix app on Windows platform devices, even though the Store app says that the developer is Netflix, and that later I was told that Netflix and Microsoft actually worked
together to develop the app. However, on other devices, it is different. According to the first Netflix customer support supervisor, on devices that have a Netflix app embedded, such as Samsung TVs and Blu-ray players, LG TVs and Blu-ray players, Samsung and
LG are the developer of the Netflix app on those devices. On iPhones and iPads, Netflix is the app developer. On Apple TV, however, APPLE is the developer of the Netflix app. On Android phones and tablets, Netflix is the app developer. On devices running the
Android TV operating system, such as the Nexus Player and the Nvidia Shield TV, I forgot who is the app developer. On Roku devices, Roku is the developer of the Netflix app on Roku devices. This information came from the first Netflix customer service supervisor
whom I spoke with. However, it is possible that he might have been wrong, and that Netflix engineers work together with the engineers from those other companies in development of their respective apps.

Just because a device's app store might say that Netflix is the publisher of the Netflix app on that device, doesn't mean that Netflix is the DEVELOPER of the Netflix app on that device, or that they are the only company to contribute to its development.

To make matters even more complicated, just because a company other than Netflix might have written the app, does not mean that that company is the one responsible for providing customer service for that app. For example, even though Microsoft developed--or
at least contributed to--the Netflix app for Windows platform devices, Netflix is the company to call first when you have a problem with that app.

So if you have a problem with the Netflix app on any device (Microsoft or otherwise), and if at Netflix they tell you to call your device's manufacturer, and if you do, and your device manufacturer tells you to call Netflix, then call them BOTH via a three-way
call, so that they are forced to talk to each other to arrive at a solution, instead of giving you the run-around. That's what I did. That was a suggestion from the Netflix customer support supervisor.

Oh and if you speak with a Netflix customer support representative and they tell you who is responsible for developing the Netflix app on any given platform, doesn't mean that they are right.

:)

 

Still no Killer Instinct code

You can only fight as Jago for so long. I want to play with the characters I earned by being a loyal customer. I've spent so much on this system and games that when your promised something free for being a loyal customer you take it. Mine was hacked and
I'm getting the run around from support.

 

Poor Customer Service Story

Phoned customer support today. I thought they would give me the run around again. But it seems this issue will be handled by a higher department that will get me my shipping label in 3-4 days. If this doesnt work I just dont know what to do.