How to access the dlc I bought and make the disc accept it

I already tried that. .... Actually I did both full shut down and restart

Sadly nothing worked so far

Thank you khaji

But I already installed and reinstalled the dlc and it didn't work

I don't know what to do but I will communicate with the Xbox team

Hello Jehad S, I am an independent advisor and I will be happy to help you today. My name is Khaji

I understand your problem. It seems that you are having problems accessing the DLC Extra Pack 2 that you purchased for Dragon Ball Xenoverse 2, I will leave you some tips below to try to solve your problem

Check if the DLC is installed: On your console, go to “My Games & Apps,” select Dragon Ball Xenoverse 2, press the menu button on your controller, and select “Manage Game.” Here you should see a list of your installed DLC

Reinstall the DLC: If the DLC is listed but you cannot access it in the game, try uninstalling and reinstalling the DLC

Reset your console: If you are still having problems after reinstalling the DLC, try resetting your console. Make sure you select the “Reset and keep my games and apps” option to avoid losing your data

Check if Xbox servers are down

Really the only thing you can do and what is recommended is that you
continue insisting with the Xbox team, explaining the situation in detail
since they are the only ones who can help you because they do have access to
the accounts and can see what possibly happened. . This forum is really not the
most appropriate medium to discuss your topic, especially since we as players do
do not have the tools to help you as it is a sensitive privacy and security issue.

Below I will leave you the link so you can contact Xbox technical support:
https://support.xbox.com/contact-us

Note: Remember that Xbox chat is open Monday to Friday from 9:00 a.m. to 5:00 p.m. m. to 9:00 p.m. m.

Don't worry, don't despair, friend, I will explain how to factory reset your console to rule out errors.

To reset your Xbox console to factory defaults, you can follow these steps

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console information.

Select Reset console.

Here you will see three options:

Reset and remove everything: This option resets the console to factory settings and deletes all accounts, apps, games, saved games, and console settings

Reset and keep my games and apps: This option resets the operating system and deletes any data that may be corrupted without deleting your apps or games

Cancel: To exit this screen, simply select the Cancel button

Please note that resetting your console to factory settings will erase all accounts, saved games, settings, and associations from Xbox Home. Anything not synced to the Xbox network will be lost. The console automatically syncs with the Xbox network when you connect to this service; So if you've been offline for a while, connect to the Xbox service before following these steps

did you hard reset your console so the Xbox logo appears? To do this you need to hold down the guide button and choose "restart Console", not just turn it off and on, so the Xbox logo appears