How long does it take for xbox escalation to get back to you?

cRu II Matt · Aug 23, 2016

Hi i'm just wondering how long it takes for the escalation tean to get back to you because i had to email them pictures of my controller today.

:)

SaltnRust · Aug 23, 2016

How Long Does It Take To Get Points Back?

Got FIFA'd on January 10th....lost 1600 points but didn't have any issues with account being relocated or anything. The investigation closed January 17th but I never got my points back. I've called twice in the last week and each time was told it would
take about 2-3 days for the original investigation to be looked at and a determination made if I should get the points back or not. To me it seems pretty clear what happened, but I understand the process. Has anyone else had a situation like this....how
long did it take to get your points back?

dmaul1114 · Aug 23, 2016

How Long Does It Take To Get Points Back?

Follow up: I just looked through my billing history, the 1200 points were refunded in November. Odd since my account wasn't migrated back from Russia until last week. Guess they finished that part of the investigation and put the refund through in November,
and then it just took a couple more months to get the account migrated back to the US.

{Parity} · Aug 23, 2016

You will need to contact support as they are they are the only ones that have access to customer information. support.xbox.com/.../contact-us Good Luck!!

{Parity}

You will need to contact support as they are they are the only ones that have access to customer information. support.xbox.com/.../contact-us Good Luck!!

dmaul1114

Follow up: I just looked through my billing history, the 1200 points were refunded in November. Odd since my account wasn't migrated back from Russia until last week. Guess they finished that part of the investigation and put the refund through in November,
and then it just took a couple more months to get the account migrated back to the US.

SaltnRust

I think that's the problem then. I deleted my old email and gave them my new one but they haven't been using it. I bet the codes went to the old email account....I might just be out of luck.

Turv3y

When I got the email saying my investigation was complete there was 2 codes for points in the email

Turv3y

When you started the investigation they asked you for an alternate email, That's the one that will be getting the account recovery email along with codes for points if need be.

How long does it take for xbox escalation to get back to you?