How is this acceptable from Xbox Live Support?

[table][tr][td]General Info[/td][/tr][tr][td]Chat start time[/td][td] Jun 22, 2015 1:05:54 PM EST[/td][/tr][tr][td]Chat end time[/td][td] Jun 22, 2015 2:01:33 PM EST[/td][/tr][tr][td]Duration (actual chatting time)[/td][td] 00:55:39[/td][/tr][tr][td]Operator[/td][td] Leo V*****[/td][/tr][/table]

[table][tr][td]Chat Transcript[/td][/tr][tr][td]info: Please wait for an agent to respond. The current average wait time is 5minutes. Thank you for your patience.info: All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for your patience.info: All agents are currently assisting others. The current average wait time is 0 minutes. Thank you for your patience.info: Privacy Statement You are now chatting with 'Leo'Daunte: hi LeoLeo : Thank you for contacting Xbox Customer Support. You're chatting with Leo!Leo : How are you today?Daunte: doing well. I just cant remember the email address that's linked to my gamertagDaunte: I'm trying to recover it onto a new systemDaunte: actually scratch thatDaunte: i have the email addressDaunte: its ****L: @hotmail.comDaunte: but in order to login i have to verify it at my other email address at ****L: @yahoo.comDaunte: when i try to log in to that account, it has me verify THAT account by logging into my ****L: @aol.com account, which no longer existsDaunte: So i'm in quite the predicamentLeo: So you want to know the email address that is associated with the gamertag?Daunte: i know the email and passwordDaunte: but it wont let me in unless i verify it with my yahoo accountDaunte: which i cant log intoDaunte: i just want to log into my xboxlive accountDaunte: and even though i have the email AND the password, it wont let me without verifying it firstDaunte: it wants me to retrieve a security code from my yahoo accountDaunte: which i cant get intoLeo : Okay can you please go to account.live.com now. Please let me know if you're there.Daunte: okDaunte: one secLeo : Okay sure.Daunte: ok im thereLeo : Under security and privacy please click on more security settings.Daunte: there is no security and privacyDaunte: it saysDaunte: It looks like someone else might be using your accountDaunte: To help you—and only you—get back into ****L: @hotmail.com, we need to verify that it's yours.Daunte: i click next, it takes me to the security code screenDaunte: where it wants to send the code to my yahoo.com accountDaunte: which i dont have access toLeo: Thank you for that information, please give me a moment to check on this here on my end.Daunte: ok, thanksLeo: You are most welcome.Leo: Just to clarify are we using xbox one or 360?Daunte: 360Leo Vanjun: Just to clarify what is your exact gamertag please?Daunte: **** ****Leo: I have sent a code on the email associated with **** ****.Daunte: i just got a text messageDaunte: the code was 11385Leo: Please give me a moment to check on it/Daunte: okLeo: Just to clarify where you able to update the alternate email that you have Daunte?Daunte: no because I didnt have that options on the accounts.live.com pageDaunte: it only gave me the option to click 'next' which took me to the security code screenLeo: Are you online on account.live.com now?Daunte: i was on that screen and i clikcked nextDaunte: then it took me to a screen that said "How do you want to receive your security code?"Leo: Can you please go to security and password?Daunte: again, that option isnt availableDaunte: if you'd like i can send you a screenshot of what I seeLeo: Do you see the option "I don't have this anymore"?Daunte: theres an option to send it to the email i cant into, and one that says "I cant verify my account"Daunte: but I was hoping I could avoid the survey and wait time by using this methodDaunte: questionnaire*, not surveryLeo: So the option is there, correct?Daunte: yeah I see "I Cant Verify My Account"Daunte: i clicked it, and its having me start the questionnaireLeo: Okay, you need to pass within that.Daunte: is there nothing you can do from here to prevent me from going through ALL of that?Daunte: I have my correct login information.Daunte: it cant just be manually resetDaunte: ?Leo: Actually Daunte you will really need to do that because I don't have that option here on my end.Daunte: is there anyone that doesDaunte: because this is quite honestly rediculousDaunte: im sure if I was making a purhcase with my xboxlive account someone would be quick to get me manually resetDaunte: purchase*Daunte: you have my credit card information on fileDaunte: I can verify any and everythingDaunte: I need my account manually reset so I can loginLeo: Yes I understand that Daunte, all you need is to update your alternate email since we don't have the manual reset for that, I hope you understand that even if I will transfer you from one department to the other you will still get the same information.Daunte: is there a place to add an alternate email AFTER the questionnaire? because there isnt one on the questionnaireLeo: You just need to answer that Daunte and I don't have the option to change that. Please understand that we also have limitations on the default options of the system, As much as I want to reset your account manually we really don't have that option here. And It would take 30 days for it to be updated Daunte.Daunte: so I have to fill out the questionnaire and wait for days for you all to respond to me to get into my account that I have all of the information for?Leo: Will that is just within 1-30 days Daunte, it's just that they will need to verify everything as will as they will really need to secure that all the settings are properly set for security.Daunte: gotchaDaunte: glad i dont pay for thisDaunte: thanksLeo Vanjun: You and your account's security is our main priority Daunte.Daunte: i thought me having, and verifying my account information was security enoughDaunte: but i guess notDaunte: what was i thinking rightDaunte: this isnt 2015 at allDaunte: have a good day Leo[/td][/tr][/table]

:)

 

GTA V Multiplayer

This topic was made specifically to discuss ideas of how GTA V Multiplayer will turn out. Listing wishes is also acceptable. This differentiates from the Wishlist topic because it focuses specifically on an important component in the newer versions of GTA:
the multiplayer for PSN and Xbox Live.

 

This is not acceptable

I purchased RAINBOW SIX SIEGE YEAR 2 EDITION Saturday. I had the game before but I wanted to also get the year 2 DLC. Guess what doesn't work? The redeem code. Awesome. Been given the run around with xbox customer service. They truly do not care about this
situation , or at least that's how I felt while on the phone with them.

 

Hi there, seems fairly standard to me, they do have a process to follow for things like this.

Though have you tried removing the security proofs? See below:

I can’t access any of my proofs

If all of your security proofs (phone numbers, emails, trusted PCs) are outdated or wrong, you can request to have all the proofs removed from your account and enter new proofs. Follow these steps to reset all the security proofs for your Microsoft account:

1.Go to Remove all security info and sign in with your Microsoft account.

2.Click Remove all.

3.Enter new, valid proofs. These proofs will automatically be added to your account once the old proofs are removed.

How long will it take to reset my security proofs? Is there a way to expedite this process?

When you opt to have all your security info removed, messages are sent to every phone and email proof on your account. This process can take anywhere from 30 days to 6 months, depending on the number of proofs on your account. This is for your protection.

•The process of resetting your security proofs is designed to make sure that your account isn’t being accessed by an unauthorised user and to safeguard your account information (including any credit card information associated with your account).

•Xbox Support cannot expedite this process.

•You have the option of creating a new account at any time. However, once your existing account has been recovered, the two accounts cannot be merged (for instance, any achievements earned or gamerscore points accumulated through your new account cannot
be added to your old account).

From here:
support.xbox.com/.../lost-proofs

 

I can't login to my microsoft account from neither my xbox360 nor online via the website.

Where is "Remove all security info" located? Is this on Microsoft.com? Xboxlive?

 

Oh, I assumed you could still get into the account through the website at least, unfortunately you need to sign-in to the Microsoft account to access the remove all security proofs option. My apologies that the link I post before didn't work, I only took
out the region information, try again here:
support.xbox.com/.../lost-proofs

Have you tried doing the steps at this next link? Have you selected the 'I don't have any of these' option when it asks you for the verification code? I believe you should be able to update the proofs this way:

support.xbox.com/.../cant-access-security-contact-information

 

There should be an option to send a verification code through your landline or cell phone.