How is it that when I make a pfp on my Xbox app (keep in mind this picture does not violate...

Hello Correy C, My name is David. I am an independent advisor, happy to help you today.

I can provide some general information that may help you understand why this situation occurred.

Many online platforms, including gaming consoles like Xbox, use automated systems to monitor and enforce community guidelines. These systems employ algorithms and AI to detect potential violations. While they can catch some violations, they are not perfect and can sometimes make mistakes or have false positives.

In some cases, content is initially approved by automated systems but later flagged by manual review. It's possible that a human moderator reviewed your profile picture after it was accepted and determined that it violated community guidelines, leading to your ban.

Community guidelines can change over time, and what may have been acceptable at one point might later be deemed inappropriate or in violation of the rules. It's possible that the guidelines were updated after your profile picture was approved, leading to the ban.

It's also possible that another user reported your profile picture after it was initially approved, prompting a manual review and subsequent ban.

Best regards.

i keep trying to change my pfp on xbox app it i keep getting the try gain in a bit message why is that?

Why is it agenst the TOS? I also can download picture for my pfp

So because of this virus I can't change my picture? Sorry if I seemed or sound weird but what does Covid 19 has to do with my pfp? Its a virus that has nothing to do with changing pictures I know you're doing your job but this confuses me a lot

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

You can change your custom PFP in the Xbox Companion app on your PC and the Xbox app on your phone. On the Xbox app and website so far we don't have the option to submit a custom PFP.