How i can use my warranty?

Eli Navarro1 · May 4, 2023

Hi, i'm from Mexico, i bought 11 months ago my xbox xs and now i have a problem with the button rb of the controller, doesn't work on the device since yesterday, i try to use my warranty as the manual says but it mention that i need to go to support.microsoft.com, and i did, i complete a form with the data of the controller and my address but i'm worried that doesn't give the needed help here in my town, is posible the change of the controller or the repair of the button here in Mexico, Monterrey?

i would really appreciate a answer, i don't want to buy a new one just for a button.

:)

DeniqL

Hi,Eli! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Yes, Mexico is a supported region when it comes to device services.

You should get good news soon

Smwutches

contact support and they can help you set up a repair. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

XBF Ezra G

Hi GunnerCronk,

If your Xbox One S is still under warranty, you can request a repair order by visiting our

Device Support page or using the
Contact Us portal to speak to an agent.

MattyRums

You can check if your console and accessories are still covered under warranty at http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-warranty.
If it is, that page also gives instructions on how to get warranty service.

HackingSpartan8

You can find information on how to submit a console for a repair here: https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

You can find out if your xbox is covered under warranty and qualifies for a free repair here: https://support.xbox.com/en-US/my-a...warranty-row#2ba6f4e2c597440c86975faa7bacc5d7

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