How he dresses rewards - Being Dr. Rewards

RazingFenix · Feb 1, 2018

Was wondering if Support an look into this reward on my account as it hasn't been credited, which also doesn't credit the completion of Being Dr. Rewards for the extra Reward Credits.

:)

Acid Buffet · Feb 1, 2018

Never received the MyRewards credits from January's "Being Dr. Rewards"

I completed all four levels of the "Being Dr. Rewards" from MyRewards in January. However, I have only received credits for "Being Dr. Rewards – Level 1: Think How He Thinks (3,000 Rewards Credits)" and "Being Dr. Rewards – Level
2: Dress How He Dresses (1,000 Rewards Credits)". I have not received my credits for Level 3 and Level 4 which should total an additional 9,000 Rewards Credits. I only made these purchases because I would receive the full 13,000 credits. It has been well over
a month and still nothing has appeared. I have tried to talk with Xbox Chat Support multiple times, but they are of absolutely no help and can't understand anything no matter how much time you spend clearly explaining it to them. I have wasted several hours
trying to take care of this with support and they just tell me they can't help me. What's going on here? How can I get my credits?

Black Adder IV · Feb 1, 2018

Misssing 6000 points from Being Doctor Rewards MyMission

I still have not received credit for the 1000 points for level 2 bonus- Dress How He Dresses and the 5000 bonus point Break On Free for completing all three Being Doctor steps.

It has been seven days since purchase and this step has not posted on my reward page.

1000 points - Being Dr. Rewards – Level 2 Dress How He Dresses

spending $2 before tax

Item(s)

Technicolour Rex

Purchase Date

Tuesday, January 23, 2018

$1.00 +.07 tax

Item(s)

Dr. Strange Costume Tee

Purchase Date

Tuesday, January 23, 2018
$1.00 +.07 tax

Also since level two has not posted I still have not received

5000 points - Break on Free for special bonus for completing all the steps on the list

XBLRewards8 · Feb 2, 2018

Hello RazingFenix,

Apologies for the inconvenience. There is currently an issue with our source for purchase data that is currently in the process of being resolved. This issue has resulted in us being unable to receive purchase information past January 22nd. Once this issue
has been resolved and that information begins to flow again, you should see your offer progress appropriately. After investigating your account through another source, we see that you had avatar purchases on the 26th. Since we receive purchases with the date
you made the purchase and not when we receive it, once this issue is resolved, the offer should progress as expected. Again, we apologize for any inconvenience caused by this delay.

XBLRewards8

Hello RazingFenix,

Apologies for the inconvenience. There is currently an issue with our source for purchase data that is currently in the process of being resolved. This issue has resulted in us being unable to receive purchase information past January 22nd. Once this issue
has been resolved and that information begins to flow again, you should see your offer progress appropriately. After investigating your account through another source, we see that you had avatar purchases on the 26th. Since we receive purchases with the date
you made the purchase and not when we receive it, once this issue is resolved, the offer should progress as expected. Again, we apologize for any inconvenience caused by this delay.

Smwutches

You just have to spend a total of $30.

XBLRewards8

Hello SaulXpovos,

From the FAQ:

Level 1: Think How He Thinks (UNLOCKS LEVEL 2) — Earn 3,000 Rewards Credits for spending at least $30 before tax on puzzling digital games like Inside and The Witness, or movies and TV shows like Inception, Being John Malkovich, and Orphan Black from the
Microsoft Store.

You must spend at least $30 on eligible content. This can be any combination of items. For example, you could make a single purchase of $30 or two purchases of $15. Also, we do allow for some leeway in your purchasing, so if you are a cent or two short,
that will still complete the offer. For example, a purchase of $29.99 will complete the offer, or two purchases of $14.99.

XBLRewards8

Hello Quidigibul,

Apologies for the inconvenience. There was an issue with our source for purchase data that resulted in us being unable to receive purchase information past January 22nd. This issue was recently resolved and that information has started to come in. You should
see your offer progress appropriately shortly. Since we receive purchases with the date you made the purchase and not when we receive it, once this issue is resolved, the offer should progress as expected. Again, we apologize for any inconvenience caused by
this delay. We see that we have caught up on your purchases, and your offers are currently being processed for completion, with some Credits already pending on your MyRewards page.

XBLRewards8

Hello theunit1982,

Apologies for the inconvenience. We have determined an issue with this product that we are now in the process of investigating with another team. In the meanwhile, we will adjust your account for completion of this offer. You should see the changes shortly.

How he dresses rewards - Being Dr. Rewards