how do you turn off controller without getting an error message?

Hey
JasonRein1,

Thank you for reaching out to Xbox forums support. If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [KEEP MY GAMES AND APPS]

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter. This will
reset the Operating system [OS] of the console and allow you a fresh start-up.

Hope this helps! Let us know!

Felix

Xbox forum support

no matter what I do I keep getting a "please reconnect controller" message.

what have you already tried to fix this?

have you signed out the second profile before trying to turn off the controller?

If this does not work so so there is a problem with your controler and You will have to send it for repair, just need to go to your Microsoft Accound and register your device.

Hello Chef B! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues. Do you get any error messages or does it just turn off without warning?

What exactly do you mean your system "dies"?

Do you get an error message? Or does the console simply turn off?

If it turns off, try these troubleshooting steps here: https://support.xbox.com/xbox-one/console/console-turns-off-unexpectedly

If you're getting an error message, please describe it here in more detail.