How do you recover deleted captures?

GtheL · Apr 13, 2025 at 3:22 AM

So I haven't been able to play for a long while, but today I booted up my Xbox One and found that my captures were all deleted. I found a chat from Xbox received 22/04/2024 saying that game captures on the Xbox Network will be deleted after 90 days. I was never emailed about this or anything so of course I missed it. Is there any way to recover the deleted captures? I had a load of screenshots and videos of games I really loved. Thanks.

:)

Jonathan Deives

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

Please note that this is a community forum and we are Xbox users just like you.

I'm sorry for the problem you're having, unfortunately it's not possible to recover deleted clips. Following the new policy that began in 2024 and was announced in September 2023, clips stored on the Xbox network will be deleted after 90 days.

https://news.xbox.com/en-us/2023/09/27/bonus-xb...

I appreciate your patience, if you have more questions feel free to ask.

OverBababooey

how do you recover your gamertag?do you have to delete it first?

RedCarGamer

See if they are still available in the hard drive. (Captures Menu - Filter for "Saved in console")

The best is to explain how works the capture system in xbox one. When you capture a screenshot or a clip the first thing that the console do is save locally, in the hard drive and then will automatically (if you have cloud space available) upload to xbox live
server. Even if you delete or xbox live deletes the capture, it will be always available locally in the hard drive.

CrazY1985

If you deleted your message on xbox, there is no way to recover it.

GuessedGalaxy36

Using the code to recover access messages ? I'm not very clear, i have never heard of such a method , in general , to

recover deleted text messages with a recovery tool ,or from backup files to get back them , they are common ways

How do you recover deleted captures?