How do you get Family Safety App to report location accurately (Android)?

I have the Microsoft Family Safety app installed on my family's phones. Everyone is logged in under their accounts. however, whenever I pull up the app on my phone, it can never find anyone's location. I have checked online and it appears I have all the appropriate settings turned on correctly. yet, locations are never found and even my phone doesn't appear in the Map in the family safety app.

Further, I went into the web version of Family Safety and pulled up the location map in there. Locations were posted, but were super old. For example, it showed my location that was reported 20 days ago.

How do you get this feature to work correctly?????

:)