How do you get Family Safety App to report location accurately (Android)?

Hello Georges C.,



Thank you for your reply.



Apologies for the delayed response.



There has been no changes to the accounts of the people in my Microsoft Family or on the Xbox console, for the members I do activity monitoring.



I don't use a PC to monitor activity or check the weekly reports; I use the Android app on my mobile phone.



To test, I did also now check the reports on a Windows 11 PC (21H2) with all Microsoft updates installed, using Microsoft Edge v107.0.1418.26 (Official build) (64-bit) - No change. I can still not see any activity or screen time usage on either my Windows 11 PC or the Microsoft Family Safety app on my Android mobile device.





I have confirmed that all apps on the Xbox console are up to date, and I have the Xbox Companion App installed on my Android mobile device (I don't believe this app provides any insight into Family Safety/screentime usage at all?).



As mentioned in my initial post, it appears that both members' activity reporting stopped on the same day, ~13th of September 2022, which suggests this may not be a per-member or a device issue, as both my mobile phone and PC are unable to view the activity reports, on email, web, and via the mobile app.



Are there perhaps any additional settings/options I can look at to get these activity reports working again?

Hi Joe,

Thanks for reaching out with your question. The Xbox Family Settings application which can be found on your mobile device's app store has activity reports that allow you to review your family member's daily and weekly activity, which includes their total play time: View activity reports and notifications in the Xbox Family Settings app

If you're still having issues, the Troubleshooting the Xbox Family App FAQ provides guidance on how to get your activity reports working.

Let us know if you got the help you need by clicking "Yes" or "No."

Have you contacted Microsoft Support about this issue? I wonder if this is a bug that they don't know about? I use the Family Safety Reporting for my daughter and it seems to work pretty accurately.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that the Microsoft Family Safety App is different from the Google Family link and if the Google Family Link isn't working you may need to reach out to their support.

As per Xbox, "The Xbox Family Settings app is for parents to manage their children’s gaming activities on Xbox consoles, from iOS and Android phones."

Hi michael gabrieldos saints,

Welcome to the Xbox Forums. You mentioned that you're getting age restrictions because the account settings say that you are a child. Here are some troubleshooting recommendations for this particular issue:

• Have you already been to xbox.com/privacy and changed the settings there
  
• Did you try removing the family group? This article discusses how to leave the family group or remove members and this article discusses how to use the Xbox Family Settings app to remove a member of a family group.
  

Best regards,

XBF Drew

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