How do you get a purchase receipt for free roblox game on xbox one

Hi, thanks for your help. Actually that was the first place I looked. I do not have a receipt for Roblox because it was a free game. I purchased it twice, because we have two xbox live accounts, and neither time was a receipt generated. I have a receipt
for all purchases except the "free purchases." Those do not generate receipts.

I have noticed that several people have run into this same problem. Either Roblox or Microsoft really need to fix this. Many thanks for listening. I understand that you do not work for Microsoft, and you are just trying to help.

Hello Mark,

We understand that you're experiencing an issue concerning the need for a purchase receipt being requested by Roblox on your Xbox One console.

Could you clarify where this request stems from, as in, does the game require this information when trying to launch Roblox?

Considering that Roblox is a free game, all that should be needed to access the game is to ensure that when in the Microsoft store, Roblox shows an install or get option.

Clarify the above, and or check the Microsoft store on the console and let us know how this goes.

Best wishes!

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will
be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

What exactly are you trying to do?

Did your son lose access to something through Roblox? and you are trying to get him access back to it?

If your son is playing on the xbox one under his own profile then his account should have an email attached to it.

If the games were purchased under your account even if they were free you can see if the roblox customer support will allow you to send them a screenshot of your order history.

Hi!

I had the exact same question! My son had gotten Roblox a couple of years back and is always logged into the game via his Xbox console and Ipad so we have never had to enter his password again. This year for his birthday, he received a Roblox gift card
so that he can purchase Robucks, however, per the back of the gift card, the gift card needs to be applied to his account ONLINE. When I went to add the gift card to his account, I needed to know his password- WHICH I DO NOT HAVE. I have reached out to Roblox
customer service and they have explained that stated that in order to prove that we own the account, we need to provide a COPY OF HIS PURCHASE RECEIPT for his first purchase in June 2019. I have no idea where I would obtain a copy of his purchase receipt.
When I look on his Xbox console under his purchase history, I can see exactly what he purchased in June 2019. However, when I log into his the microsoft account online, there is nothing there and it is the same exact username. It does not make sense. I
then asked Roblox customer service if I can take a picture of his Xbox screen demonstrating the purchase history and they responded back in BOLD letters that I need a COPY OF HIS XBOX PURCHASE RECEIPT for his first purchase in June 2019. I am not sure what
else I can do. They then tell me if I need help obtaining the receipt, that I should contact Microsoft. Please help me obtain the necessary receipt so I can get my son's Roblox password. I just want to apply the gift card that he had received for his birthday.
This has already been a 15 email conversation between me and Roblox and it is very frustrating. I understand they have to keep his account secure but I am just trying to apply the gift card. Thank you so much. I look forward to hearing back from you.

My son's Roblox username is [Mod Removed - Personal Information]

Ashley