How do you contact Microsoft to get help?

Hello Nick,

We understand that you would like to get in touch with our support team, and here we have available our help for Australia:

Australia



Hours of operation:



7.00am to 9.00pm - Monday to Friday



9.00am to 5.00pm - Saturday and Sunday



Xbox or Games for Windows Support



(02) 8031-8186 (if you are in Sydney) or 1 (800) 555 741

We hope this helps, and we wish you the best!

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Joanna

If you're trying to request a refund for an unknown purchase and you not see it in your Microsoft account order history for each account

In these situations the best option is dispute the charge with your bank and ask them for a refund.

Because it seems that someone is using your payment information without your knowledge/authorization

To avoid this situation again, I can advice you to ask them to give you a new card and delete the old one as well.

Please note that the only way to request a refund is via the refund form:

https://support.xbox.com/forms/request-a-refund

But you need to sign in with the account used to make the purchase and know the order number

Hello Christian,

It wasn't Xbox that the subscription was through but an app I used on my phone, so I believe that it would be under pc and accessories. you wouldn't by any chance know how to contact them would you?

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Sorry to hear about those unauthorized charges on your card. If it came from your account then you must first secure it to prevent further unauthorized charges from coming through. You can prevent it by resetting your password.

Sign in to the Security page with your Microsoft account, and then select Change my password.

Sign in

You may be asked to verify your identity by entering your password or a security code we’ll send to your alternative email or phone number.

Enter your current password.

Create a new password, re-enter to confirm, and then select Save.

Once you've made the change, you'll receive a notification at your existing account email address or phone number. This is a precaution in case someone else made the change. If that happens, you can cancel the change by following the instructions in the notification.

Lastly, To get in touch with Support, use this link.

https://support.xbox.com/en-PH/contact-us

(The link is in English)

I hope this helps.

Best Regards,

Christian.

Ok, I’ll leave it for a few more weeks & be more persistant with the bots.

Thank you for your advice