How do you access a games hub from the new store?

Microsoft and EA are aware of the issue regarding the EA Access hub, and are working on a new version of it. The beta for it is currently in testing. however you do not need to use the hub to purchase the game you want. Go to the store, find the game,
and purchase it, you will still get the reduction in price or if the game you want is in the vault, you can still download the game for free.

I assume a public operating system build - how would i know?

If you have owned the console since new and never enrolled in the Xbox Insider preview (downloaded the Xbox Insider Hub and joined) then you will be on a public build. If it is a pre owned console, then download the Insider Hub app from the Xbox store and
open it. On the left hand side of the landing screen you will see settings, open that and go to manage devices. It will show there if it is enrolled and you can remove it if it is. They do recommend not using an extension (though most I would suspect, here
in the UK do)

Did you download the game from the xbox live gold subscription page or the EA access hub?

Depends how you download it

If you got peggle as a promotion then you would've gotten a prepaid code

If you downloaded it from ea access hub then you downloaded there wrong version

My son preordered the attack on titans two final battle DLC but he doesnt know how to go about accessing the content. Can someone please walk him through what to do in order to access the dlc ? Thanks for any assistance

Hi,

first of all, I suggest you check if the DLC it' already installed as explained here:

https://support.xbox.com/hr-HR/xbox-one/store/view-status-software-install

If not, you should start the download manually from the store or from the game hub page.

After that, as far as I know, he should start the game and select the Character Episode Mode.

I suggest you reach the official forum if you need more details about that:

https://forum.koeitecmoeurope.com/