How do we cancel a NBA2K20 gift card?

Thank you, he hasn’t redeemed it, as his NBA2K20 account isn’t even accessible anymore. We found where we can request a refund on that order and will try that, once the order loads to his order history which can take several hours.

If he redeemed it on his account, then unfortunately there's nothing that can be done.

If he hasn't redeemed it yet, you would need to contact the retailer the card was purchased from to see if they will exchange it, but that is usually rare.

https://support.microsoft.com/en-us...ital gift card,page in your Microsoft account.

How to cancel a Microsoft Store gift card

If a digital gift card hasn't been redeemed, you can cancel it and get a refund up to 14 days from the date you bought it. Your gift cards are non-transferable to another person or Microsoft account.

1. Sign in to the gift card history page in your Microsoft account. If you end up on a gift card merchandise page, select Gift card history, sign in, then select Gift card history again.
   
2. Locate the gift card to cancel.
   
3. Select Cancel > Confirm to cancel the order and get a refund.
   

This applies to digital gift cards purchased online from Microsoft. It doesn't apply to physical gift cards purchased in a store, or to codes for products like Office or Xbox.

• 
  Sign in to the gift card history page in your Microsoft account. If you end up on a gift card merchandise page, select Gift card history, sign in,
  then select Gift card history again.
  
• 
  Locate the gift card to cancel.
  
• 
  Select Cancel > Confirm to cancel the order and get a refund.
  

Hello, bailey S. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that your Microsoft account was used to purchase gift cards without your consent.

Not only that, but I would like to let you know that if it's not an Xbox or Office and the gift cards weren't used, you can try canceling them and get a refund by following these steps:

“Sign in to the gift card history page (https://go.microsoft.com/fwlink/?linkid=2189195) in your Microsoft account. If you end up on a gift card merchandise page, select gift card history, sign in, then select Gift card history again.

Locate the gift card to cancel.

Select Cancel > Confirm to cancel the order and get a refund.”

Reference link:
https://support.microsoft.com/accou...ift-card-3596ec98-5d29-07bc-ffd3-48f0526895ab

Besides that, you may want to secure your account to avoid unauthorized access.
Make sure to follow these tips provided by Microsoft:

https://support.microsoft.com/accou...d-secure-628538c2-7006-33bb-5ef4-c917657362b9

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I hope you find this answer helpful to your inquiry. However, I'll remain attentive to any other one you may have.

Regards,

Arturo.