How do u clean the laser to the xbox 360

Hi MatthewVanover! My name is Ricardo an independent advisor ready to help you with this situation!

Please, don't try to do it yourself if you are not a technician that have knowledge about this, best is always to take it to a professional with experience as you can further damage the device

Being said this, we can't give you steps for self repairs, as I mentioned earlier this often leads to a bigger issue

You should never use those cleaning discs anyway as they can damage the laser.

I've also tried resets and power cuts by removing the socket from the power supply in the wall, but must admit that I haven't tried a factory reset. Is that through the hole with a lock-icon at the back a bit to the right of all the connector slots?

No, that's just a place to add a physical lock to your console. You can find stepson how to factory reset the console at https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Hi Tom,

Thank you for coming to the Xbox forums. I'd be happy to help troubleshoot this issue.

There is no way to clean the laser diode or any other internal components without opening up the Xbox and we do not advise you to do that or take it somewhere to do it for you.

It's possible that we can troubleshoot the issue of disc's not reading properly. Can you explain with more detail what happens when trying to start or download a game from a disc? Have you tried any Xbox 360 games, DVD's, or Blu-Ray movies?

What steps have you already taken to get this resolved as far as restarts, power cycling, factory resets?

Give us some more information so we can try to troubleshoot the issue to get it resolved or if you will need to send in the console for repair.

If you have enough space on your external HDD, copy everything there from inside the Xbox.

Make sure your saved games are in the cloud. Then on the new one just set your default drive to the external

Open Settings on the Xbox One.

Open the System tab.

Select Storage.

Select the internal drive.

Select Transfer.

Select items you plan to transfer. If moving all items, choose Select all.

Choose Copy selected to copy the items between drives.

To move the items, select Move.

Choose the Ext. drive.

Press Copy or Move to transfer.

After transferring your games to an external hard drive, plug it into the new Xbox One.

Stored should appear in your library.