How do I verify my primary alias to change my email when I don't have access to that old ...

moonshine180 · Oct 29, 2015

I have been pulling my hair out on the phone with support trying to figure this out.

My Microsoft account is over 10 years old. I no longer have access to the primary email address linked to it. It is an SBCglobal.net email. They don't even exist anymore.

I can't add another new current email to change it to my primary without verifying my old one. But like I said, I can't access it. I have been signing it to my account on my Xbox for years without even thinking about changing that email. I have the password
to my account, and should have another email and my cell phone linked to it also, but can't do anything until I verify through that stupid email.

Do I have any options? I'm sure we should be able to verify my identify through some other means. HELP.

Thanks.

:)

Bull Skuzzy · Oct 29, 2015

Problem with account alias change/removal

I am trying to change my primary alias email but I have to first verify that email address but the problem is I no longer ave access to that email anymore. what can I do? in order to add another alias i have to first verify the old email but I cant.

VegetativeState · Oct 29, 2015

Changing my Alias

I want to add an alias to my account but I cannot because I have a this warning: "For security reasons, you need to verify your primary alias before you can add another alias." How can I add an alias if I cannot verify my primary address? I no longer have
access to my primary email address as it no longer exists.

LeiAiAleiAica · Oct 29, 2015

Other option is to wait for 30 days. Log in your account to account.live.com. Go to your info then go to manage email and phone. You should be getting a page "Help us protect your account" Choose I don't have any of these and that will let you add an email.
Once you added an email your account will be locked for 30 days. During that period, you can use the account on xbox but you cannot make any changes on it. After 30 days, you can try to change the email again. That should now give you an option to send the
verification to the email that you added. Once you verified, it will now let you change your Main Email for your gamertag.

moonshine180 · Oct 31, 2015

When I click on manage email and phone, I get brought to a screen that says "Manage your account aliases" where it wants me to verify my primary email before I can do anything. That's the one I don't have access to. There is no button for "Help us protect
your account".

LeiAiAleiAica · Oct 31, 2018

You try a different browser Moonshine180.

Bull Skuzzy

I am trying to change my primary alias email but I have to first verify that email address but the problem is I no longer ave access to that email anymore. what can I do? in order to add another alias i have to first verify the old email but I cant.

VegetativeState

I want to add an alias to my account but I cannot because I have a this warning: "For security reasons, you need to verify your primary alias before you can add another alias." How can I add an alias if I cannot verify my primary address? I no longer have
access to my primary email address as it no longer exists.

KennethW55

Hi Manuela,

The hacker unfortunately managed to change my primary alias but the account is still there. I don't have a recovery code nor access to the email needed to verify, but the email address currently tied to the account is known. Is there anything I can do about such?

Ronnieee

Actually, that can only be possible if you still have access to the primary email because it will need to be verified first before you can change the alias. So if you still have access to the primary email, you can always change that to a different alias but if not, you cannot change that anymore and rely on your security proofs for recovery access.

yuma N

So i created a microsoft account and redeemed a gift card code for minecraft java edition. Everything normal and i can play the game.

Recently I have changed my primary alias of my microsoft account, which is the primary email, and then i deleted my old alias. Doing this made me lose access to minecraft account. Before I could play it no problem but now it says "Play Demo" in the launcher, meaning i dont have access to it.

I hope I can recover the minecraft account with a transaction ID or revert back to the old email alias.

How do I verify my primary alias to change my email when I don't have access to that old ...