How do I use my warranty?

GunnerCronk · Aug 4, 2020

It said my Xbox One S had a two year warranty, and I got it in December of 2018, so it hasn't been two years yet. It has been completely screwed up since last December, and I want it covered, and I want it replaced using my warranty. I've already used
a bunch of money and time trying to fix it and I am so sick of it! I want it replaced with no charge, and I want it replaced before next December! I am so sick of this big problem, and I want it fixed and covered by my warranty, and all I am being told is
how to check my warranty! I don't want to check it, I want it fixed!

:)

XBF Ezra G

Hi GunnerCronk,

If your Xbox One S is still under warranty, you can request a repair order by visiting our

Device Support page or using the
Contact Us portal to speak to an agent.

DeniqL

Hi,Eli! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Yes, Mexico is a supported region when it comes to device services.

You should get good news soon

JosefLBohorquez

Hi buddy
That’s odd, in this case I can advise you to reach Microsoft sales support here
https://www.microsoft.com/en-us/store/b/microso...

There you can double check with them again your eligibility for the Microsoft complete plan for a 3 years of warranty

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Puterwiz82

Yes, if you have a valid proof of purchase you can update the warranty for your console in case the date showed is not the correct as stated in this article
https://support.microsoft.com/en-us/topic/updat...

As you already talked with Microsoft about this, do you don’t know if the agent told you that your case is going to be escalated?
Usually they do that when you sent to them the proof of purchase

kyle_m4496

Hi SocialPopcorn. My name is Kyle and I'm an independent advisor.

According to Microsoft Support, you can submit a request to update your warranty: https://support.microsoft.com/windows/ceca7e91-3a88-e2dc-7a21-b8c54b5429df

Go to your account's devices page and locate your device: https://account.microsoft.com/devices

Select Info & support and, if necessary, select Register to register the device and see coverage details.

On the row for Warranty claims, select Learn more.

Select submit a request.

Provide information on the Warranty Support request form and select Submit.

If you don't see an option to submit a request, you'll need to speak with Xbox Support as we can't assist with warranty issues on this forum: https://support.xbox.com/contact-us

The virtual agent can forward you to an Xbox Support agent. Just type "agent" in the chat window.

Thanks,
Kyle

How do I use my warranty?