How do I update my Xbox Wireless Series X warranty?

Hello Aaditya! I'm Kris and I'd be happy to help you with your question.

Did you purchase it brand new? I presume you used the link below to confirm the warranty status? When did you get it?

https://support.xbox.com/help/hardware-network/controller/controller-warranty

I bought Xbox Wireless Elite Series 2 Controller, Here in EU (Greece) all controllers have 1 year warranty and the Series X/S consoles 2 years.

It says the Xbox Series X has a warranty what do I do with it?

If the goal is to update your console, here is how you can keep the console up to date => About system updates on Xbox Series X|S and Xbox One | Xbox Support

If the goal is to update your controller, here is how you can do so => Update your Xbox Wireless Controller | Xbox Support

Just got a brand new Series X with the Wireless headset and its cracking, distorting and dropping connection every few minutes or so. When it gets bad, it will drop entirely for a few seconds at a time before reconnecting.

I've tried hard resetting, unpairing and pairing, updating to 9.22 firmware three times and still have the issue.

This is so frustrating after spending upwards of $600 for this setup.

Question for the forum is...have you all tried other headsets? I'm curious if the problem lies with my Series X or just this headset. As I see the options as being:

• Return the Microsoft Wireless Headset for another Microsoft Wireless Headset.
  
• Return the Microsoft Wireless Headset and get a 3rd party headset.
  
• Warranty the Series X if the problem lies with specific hardware units.
  

Thanks for you insight.