How do I unlink a Ubisoft account from my Xbox account if I dont have access to the Ubisoft...

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help unlinking your account to Ubisoft.

I believe you would really need to get access to that Ubisoft account that has already linked with your Xbox account so you can unlink it from there.

This can only be done on Ubisoft and if you have problems remembering what the account was, I would suggest reaching out to Ubisoft for more help about this. There is no option on Xbox to find out what the account was, unfortunately.

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

If you DONT have access to the Ubisoft account/email, you NEED to contact Ubisoft. It's not an Xbox account, and Xbox has no association with Ubisoft Accounts. In addition, when you linked the accounts, you used Ubisoft services to do it. Xbox can't go into a Ubisoft account that you lost access for to unlink it because it's not an Xbox account.

Ubisoft will be able to look up your information whether the email exists or not by getting information from you and should be able to change the email for you.

The only time they may not assist is obviously if you had been banned on that Ubisoft account and are simply trying to bypass that which in that case, you would obviously be stuck with the ban with no way of bypassing it.

Sorry.

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

if the wrong Ubisoft account is currently linked to your Xbox account, you should unlink it before you claim the game.



To change the Ubisoft account linked to your Xbox account:



• Head to the Account Information webpage.

• Log in to the Ubisoft account currently linked to your Xbox account.

Support is available if you need to reset your password or recover access to your account.

• Scroll down to the Linked accounts section.

• Locate the Xbox tile and select Unlink.

• Follow the on-screen instructions to unlink the account.

• Return to the Xbox app for Windows PC.

• Follow the on-screen instructions to link the correct Ubisoft account to your Xbox account.

The issue is the only way to unlink the Ubisoft account to the Xbox account, you must have access to the Ubisoft account.

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Hi KyleZwart, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In order to unlink your Ubisoft account to your Xbox profile, you will be needing to have access to the account management of the said Ubisoft account because that's the only way to manage it. For your reference, you can check this link: https://www.ubisoft.com/en-us/help/article/ubis...

I would recommend trying to recover the Ubisoft account or check options from Ubisoft here: http://support.ubi.com/en-US/Cases/New

if you unlink the xbox account from the ubisoft account you can only relink that xbox account with that same ubi account again, you cannot unlink and relink to another account, this is a restriction in place by ubisoft and the same is done with epic too.