How do I unblock my old account?

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear you're experiencing this issue. Typically, if your account has been locked, it’s because the system detected suspicious activity as a security measure. To unlock your account, you’ll need to verify ownership by following the steps provided in the link below:

https://support.microsoft.com/en-us/account-bil...

However, if you wish to get in touch with Xbox Support, you can reach them at https://support.xbox.com/en-US/contact-us. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts or access to resources.

Hope this helps. Let me know if you need further assistance.

what if i know the gamer tag how do i unblock them i blocked my brother from my nephews account on accedent

How do get your account unblocked by windows

I need to find out how to unblock my account purchases

Hi Amir X, my name is Courtney and I would be happy to help.

I understand, if you do not have access to your email, the process of unlocking your account is complicated. It was probably blocked due to the continuous entry of a wrong password and for security reasons Microsoft proceeded to block the account.

We can't help you here, the only thing we can do is guide you since this is a public forum of the Microsoft community where we are all players like you who try to help/guide other players with basic problems, this means that we are not Microsoft employees.

Having said that, you can try the following account recovery form to see if you can regain access to your account again:

https://account.live.com/acsr

If you cannot do it through the form, you should contact Support, they cannot help recover accounts, but perhaps they can give you some information that is useful to you.

Support: https://support.xbox.com/contact-us/

I hope you understand, I wish you good luck.

Best regards,
Courtney.