How do I take my card off an account no one longer has access to.

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Xbox Forum Moderator

Microsoft Community

Hello Mercury_7777,



Thanks for posting to the Microsoft community. First, we would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down. Can you please let us know if you still need assistance with this, or if you already solved it through another path?



Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

This has also happened to me too and I no longer have access to the adults account email or password so how can i take the restrictions off? I already tried to remove myself from the family but there is no option for me to do so.

i have a question on how to remove my credit card off of my recently banned account. i do not want it to keep paying the live subscription as it is wasting money. if someone could help me figure out howto take it off, that would be great. my old gamertag
is xSCOTxHaVoK. thanks

How to stop keep taking money 4 my credit card I'm no longer Xbox Live subscribe I just cancelling but they still take money for my credit card I will like to stop that

I locked and then canceled that card so he no longer has access to it, I just think he should also no longer have access to whatever he purchased or even an Xbox account considering he knew that it was my card information still linked with his account.