How do I sync up my wireless controller to my Xbox one?

Hi Jennifer, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To sync your wireless controller to Xbox One you can simply press both the sync buttons on the Xbox wireless controller and the Xbox One console.

In regards to double NAT detected, there are settings that you may need to change depending if you have a modem or gateway.

For your reference and detailed information, you can check this link: https://support.xbox.com/en-US/help/hardware-ne...

The sync button on my xbox one x will not work ive tried it all from powering down to the hard reset. Any ideas???

Hi FaintestRoom26,

I'm sorry to hear that there's issues with the sync button.

I do know that there's an alternative way to sync your controller to the Xbox One.

You can sync your controller by connecting it via USB cable to the Xbox, once plugged in do the hard reset to your console.

Once it's back up try to see if you're able to use your controller wireless, or you can keep it wired.

Here is a link in regards to this as well:
https://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller

sorry hadn't checked on this in a longtime I have a little update. I borrowed a friends wireless 360 controller and it syncs and works on my laptop with my wireless receiver however my controllers still do not sync

i have the newer xbox and only one of my wireless controllers wont reconnect or sync

This happens every now and then, you can sync the second controller and it should recognize it. Once you sync the controller you shouldn't have an issue.

You can find steps to do this on the
How to Sync a Wireless Controller support page.

Let us know if this fixes the issue!